[Resolved]  Pizza Hut — Misbehaving & Rude staff, Pathetic customer service

Address:

Thane, Maharashtra

This particular complaint is against the Pizza Hut center located Thane, Cinewonder, Ghodbunder Road, Kapurbawadi, Thane (W). Dear concern I would like to bring to your notice the immoral rude behavior of your Employee. I ordered for pizza and this was the worst experience of mine till date. Myself Roopesh Pandey and I stay at Thane.On Sunday 02-Feb-2014 we had a small family get together at my place. So we planned to have pizza for the same. As I was having Pizza Hut vouchers so I thought of redeeming the same. My home (I stay at Kasarvadavli) is about 7kms from your nearest Pizza hut centre, So home delivery was not possible. So in afternoon around 1.15pm I ordered on Pizza Hut toll free number for 6 medium tandoori paneer pizzas with extra mushroom toppings and confirmed him that I will pick up the same. The call center guy confirmed that my order will be ready for pick up by 1.45pm.So I left home accordingly and reached the pizza hut centre by 1.40pm.The employee at the counter named SATISH, asked us to wait for some time as our order was in progress. Around 2pm I received my order by the same employee (SATISH) and subsequently I made the payment of my total bill of Rs.[protected] by voucher & 1060 by credit card). On reaching home when I opened the pizza box I was shocked to see that the Panner pieces were not baked. Raw pieces of panner were added as a topping and that too 3-4 pieces only. As I had ordered Tandoori panner so was expecting the panner pieces to be baked rather than to be added as a topping. Same was the case for all 6 pizzas. We were really disappointed with this. As no option was left with me, so I again drove all the way to the pizza hut centre with all the 6 pizzas for replacement. On reaching the centre I asked the same employee (SATISH) who handed over me the order to check, on checking the same he told that my order was correct and there is no issue in it. So I just asked him to check the paneer pieces, for which he told that he will not be doing the same. I again requested him to please taste and confirm whether panner pieces were baked or not. Instead of accepting the fault & apologizing for giving pizzas with unbaked panner and replacing the same with fresh pizzas, he started yelling and shouting at us that nothing is wrong in it. The kind of tone he was using was showing as if the Pizzas were given free to us. In response to it even I shouted and asked him to cancel my order and give my money back. By the time one more staff named (DHARMENDRA) also came and asked me to calm down as other customers were also there. I told him the entire situation, but in vain. Instead of asking the employee (SATISH) to calm down and hand over me the fresh pizza, he PHYSICALLY ABUSED ME. He holded me by my collar and asked to get out of the restaurant. This was really not expected. I was left with no option but to leave the restaurant. I want a strict action to be taken against the employees (SATISH & DHARMESH) and would want you to do the best in action to compensate the mental agony I went & for spoiling our get together.