[Resolved]  Pizza Hut — My ordeal on Sunday 12 Jan 2014

Address:

Hyderabad, Andhra Pradesh

To whomever it may concern On Sunday 12 jan 2014 I had what I can call the worst experience with pizzahut. My order was not punched in twice on that day one through the call centre and the other through the web. Afternoon at 12 we ordered the pizza from the call centre for delivery. The female was kind enough to take the order gave us the amount and said it would be delivered at 12:30 pm. We were waiting and as it was 12:30 and no one called for either delivery or conformation we called in back to the call centre and to our surprise the other associate said that there was no order placed from the given number ([protected]). When asked how the other executive confirmed the order she said that the executive who had taken the order did not punch in the order nd that we have to place the order again this after 40 mind after placing the order nd it would take another 30 mins for my pizza to arrive. As my kid was hungry we couldn't wait for longer and opted not to order. Same day evening I not trusting the call centre logged in to the Pizza Hut website and booked for a delivery. It went ok till my payment a confirmation came to my phone that Rs.494.50 was spent on ur HDFCBank CREDIT Card on[protected]:19:50:13 at PIZZA17012. But just after the payment portal completed it took me to the screen which said your order was not successfull. Hello my cc was charged and the site says not successful. I decided to call the call center and explain the problem I had. Then the executive said that not to worry the order will be placed. Just to have a confirmation I asked for the booking id so I can trace it. To which the executive gave me the id no [protected] it was 19:53 and he said the order would be delivered in 30 mins. Not trusting I called up again after 15 mins and to my shock the other executive said no order was placed from my number. I said how is this possible whn I have the booking id and provided the same to the executive. He said that the store will call me in 10 mins. Anxiously waiting the call never came so I called in after 20 mins. Again adding fire to spark the executive said no order was placed. This got to my nerve and wanted the issue to be escalated it was already 40 mins by then And again no pizza in my hand. The TL said that I would have to place the order again and it would take 30 more mins. 10 mins passed no call from the store centre. Called back again and was assured will get a call in 10 mins. Finally the call came in. And I again had to place the order with th store manager Having no option as my cc was already debited I had to go for that option but i insisted to collect it from the store so they don't miss the order again. When I spoke to the store manager Varun from Pizza Hut at SD road Hyderabad he was surprised and said that the ref if would only 4 digit number. When asked how did I get this long number more surprise dropped in and Varun said that the executive gave the number just to get my phone off the hook (wow). Never knew that buying a pizza from pizzahut would be of such a mental agony and I had to call up several times and go thorough all this ordeal I would sincerely ask you to play the tapes of Sunday the 12 if you have it recorded and go through the long list if calls and agonizing moments I had with the call canter executives Manish Kamble