Pizza Hut — No delivery of order despite repeated attempts to reach out - Failiure to meet customer expectation and mental harassment

Address:

Mumbai City, Maharashtra

I placed an online order at Pizza Hut, Nerul branch ( reference number :[protected] at 10.03 for dinner and despite a prompt confirmation of order, no items we're delivered at all. I called them repeatedly but the answer of people was most annoying ... Most sounded like a trained computer on auto - answer mode. Not a concern for customer experience . Despite repeated assurances that store manager will call to discuss my concern in 10 mins . No phone call came. I feel mentally harassed by this abhorrent behaviour of all Pizza Hut people involved . As a consumer I have right to get service I have been promised or if the service cannot be delivered, a timely notification of the same . But I as a consumer feel cheated and harassed by this careless behaviour. I demand compensation and an apology for this lapse in basic consumer service .