Pizza Hut — Not honoring discount offer

Address:

Ghaziabad, Uttar Pradesh

………………..Complaint……&hell...⇄

I visited the Pizza Hut outlet on 16.8.2014, evening at EDM Delhi and the following points needs to be submitted.
1. I booked an order of spicy veg. & double veg pizza as per your offer given in your Smart Circle Group booklet issued to me by your Marketing employee Mr. Dilip Sharma, who was having the Identity card issued by your group.
2. The Manager Mr. Pushpender Ji softly refused to honour the coupon issued by your group, that outlet has received the email, NOT to honour those and showed me copy of the same and denied to give me the copy of the same, as it was only for the internal circulation.
3. It is a matter of surprise that these coupons were honoured thrice by your other NCR outlets earlier.
4. On my request NO complaint book was made available, with the plea that NO such document is available at Pizza hut and I was given the feedback Form Only.
5. It is a matter of concern that why COMPLAINT BOOK/Register is NOT being maintained by your outlet, when it is Mandatory by Govt. of India Consumer Act.
6. I was told that the present offer booklet is FAKE. Why a Legal action was NOT taken against the issuing authority? As issue of such offer is NOT the act of individual.
7. Since these coupons books were issued by your group @ Rs.500.00 per booklet, it is a cheating act by management to their valuable customers.
8. Although Mr. Pushpender, Manager, has offered us 25% discount on MRP.

Kindly look into matter and issue necessary instruction to honour the offer with a copy to me OR compensate me for the loss.

Devendra Kulshreshtha
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