Pizza Hut — Order delay, incomplete order, overcooked pizza

Address:

Bangalore, Karnataka

This is with reference to order # 9485 that I placed through Pizza hut call center on 02/02/2014 at 4:35pm from my mobile# [protected] for home delivery of pizza. Also please note the subsequently calls I made to your call center at 5:13pm, 5:16pm, 5:51pm the same day to know the order status and complain on the order placed. Issues: 1. The order was delayed. It was delivered at 5:27pm finally (both the pizzas). 2. Placed order for 2 pizza's. Only one delivered at 5:15pm. As per delivery boy one pizza got crushed somewhere in between and he had to deliver one now and deliver the second at later stage. 3. The one delivered pizza was NOT hot, had to send it back. 4. Delivery boy brings both the pizza's back at 5:27pm and collects the bill amount. After eating the pizza's it was found that one pizza was overcooked and another one was undercooked. It seems like the first pizza which was returned initially was delivered again after heating it up in a oven. As second pizza got crushed and they had to prepare another one in a hurry, one delivered was not cooked properly. As we had some guests at home and we do not wanted to shout at the delivery boy, I had called the call c enter to raise a complain and store manager to call us and explain the issue, So for no one had called and I am still waiting to hear from Pizza hut on my complain on the above issues/concerns.