Hi, I placed my order online on 13 March at 8.59 pm and received email confirmation mail that order received and will be delivered in 30 mins ( by 9.30 pm).
I waited till 9.30 and then have called customer care thrice
1st agent said system issue and hung up
2nd agent Harshit said the store manager will call back but no one called and neither did pizza arrive
3rd agent put on hold for 2 mins and then asked for issue.. I asked for supervisor
Supervisor siddhartha checked and said will call back in 5mins and will check with store.
He did call back thankfully and updated store is having rush but again this is extremely poor service .. It's already 10:09 pm.. So 1 hour 9 mins and still no pizza. Siddhartha said it will take 10 mins more. While I appreciate his support and being straightforward but this is heights of poor service and false commitments. Exact same thing happened on previous order as well but was delivered at least in 40 mins... This time 1 hr and 11 mins now and no pizza.
My order no is[protected].
Pranay
Mob [protected]
Was this information helpful? | 
Post your Comment