Pizza Hut — Ordered food wasnt delivered at all..

Address:

Hyderabad, Andhra Pradesh

Worst Experience with the Pizzahut. ORdered the pizza on the call center number[protected] . Apparently Hydernagar, Hyderabad branch was supposed to deliver it but they didnt. Ordered the Pizza for the kids at 8.00PM IST and hast got delivered till 10.00PM and not even after that. Called the call center for around 15 times and it is the worst kind of experience had so far. So unprofessional and so pathetic. Kids slept without eating the food. Worst kind of service. First time I called and ordered the pizza on[protected] at 8.13PM ISt. The call was for 5 mins and 22 seconds. Next call was at 9.01PM IST for 4 mins and 28 seconds to find our the order status. They said they are transferring to some concerned department. Next call was at 9.09PM IST for 7 mins. Again spoke to some one and they confirmed that order was given again transferred to some one who didn’t answer the call. Next call was at 9.17PM for 6 mins. Again spoke to some one and they confirmed that order was given again transferred to some one who didn’t answer the call. Next call was at 9.23PM for 4 mins and 9 seconds. Again spoke to some one and asked for the team lead. Some team lead by name Satya Prakash M C came onto the call and he again said he will transfer the call to some one which didn’t happen again. Next call was at 9.27PM for 11 mins and 32 mins. Again spoke to some one and they confirmed that order was given again transferred to some one who didn’t answer the call. Irritated by this time. So if you look at the whole call history, it is like I was on the call with Pizzahut for 32+ mins for just getting an order and finally gave it up. Kids slept by that time and we were just so frustrated. This is so idiotic. I had great experienced with Pizzahut in USA but it certainly so bad. Not acceptable at all. If any one needs any other information, please do call me at [protected].