[Resolved]  Pizza Hut — Pathetic Delivery, Service and Pathetic Pizzas from Pizza Hut - (Feedback ID 12089 and 12133)

Address:

Bangalore, Karnataka

I would like to bring in your attention on my concern about the recent experience I had with the Pizza Hut. last night, I placed an online order for a double chicken feast so cheesy pizza expecting that it will have good amount of cheese and double the toppings that are usually present in the normal pizza. This order (No 2857) was placed at 7:50 PM and I received an ack mail with the following details: Dear Anurag, Thank you. You have just ordered the ultimate treat for your taste buds.Your yummy, lip smacking delight is being prepared with utmost love and attention at your own neighbouring Pizza Hut – Bengaluru - R T Nagar. Your order no. is[protected]placed on 20/08/2014 19:51:37) Delivery time is 20/08/2014 20:25:00 approximatelyAnd Immediately after few minutes I got a call from the RT Nagar Outlet that by mistake your order has landed in the RT Nagar and we will take about 1 and half hour to deliver. Still trying to figure out what is my mistake if the order is landing in RT Nagar as I live in Bhuvaneshwari Nagar, Hebbal and I selected the Bhuvaneshwari Nagar Option when I will filling in the details for the delivery. When I called up the help line number[protected]That is another horror story as despite repeatedly asking for supervisor they kept putting call on hold and then disconnecting it). Anyway I finally spoke to a supervisor and when he spoke to people in RT Nagar store they expedited it and delivered the order at 8:40 PM. And I had another surprise waiting for me. When I opened the pizza box just to see how the DOUBLE CHICKEN SO CHEESY PIZZA looks, I was horrified to see a pizza even worse than a normal pizza with hardly 4 pieces of chicken and some veg topings which were not at all acceptable by any standards. I immediately called the delivery boy back as he was waiting for the lift in the apartment and returned the pizza without even touching it. Is this what we should get after placing the order with good hopes and anticipations by seeing all the misleading advertisements pizza hut show on the TVs and other media including on their own menu ?? Or is it how you run the buy 1 and get 1 offer by distributing the cheese and toppings of 1 pizza in to 2 pizzas and fooling the customers??Don't they have any standards that each pizza should have minimum x grams of cheese and y grams of toppings and chicken?? Is it that the store people fool the company by showing that they have sold these many pizzas under the offer and claim the offer money from the company where as actually they have only used the ingredients only 1 pizza on both?? On the other hand the economics is easily understood because if an outlet is cheating one Indian customer with Rs 100 on toppings and cheese then it is going to be a millions at the India level pizza hut is sharing the booty. For all the complains the only response I got from the feedback section is that my feedback ID is 12089 and 12133. And everyone is sitting quietly on it. IS THERE ANY ONE WHO CAN TAKE ANY ACTION ON THIS CHEAT PIZZA HUT???