| Address: | Bangalore, Karnataka |
Hi,
Had ordered a Pizza from GreenGlen layout, Bangalore. It took more than 70 minutes to be delivered. I asked about 30 minutes or free offer which was refused by the delivery person and the call centre executive. To make things worse, they did not deliver the pizza which I ordered. Pizza did not taste good either.
I complained online (feedback id 13330) and got a follow up call from the store manager after a few days. The manager accepted the mistake but did not apologize for it. He offered me a complementary pizza which I accepted. Waited for more than an hour but the pizza never came . We did not cook at home because of this and had to finally order dinner from some where else.
Shame on Pizza hut ... Stop your Pizza Hut Delivery . You guys are pathetic. The call centre executives and store managers lack basic training in customer care. Learn from Dominos .. they are the delivery experts.
This is not the first time. I had bad experience a few times earlier as well .. Thought they might have improved, but was proved seriously wrong..
Will never ever order from PHD again .. Was this information helpful? | 
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