Pizza Hut — pizza hut, shopprix mall

Address:

Ghaziabad, Uttar Pradesh

Sir, on 13/09/2014 at 1:27pm, I placed order no.[protected] with your outlet at Shopprix Mall, Vaishali, Ghaziabad at phone no.[protected]. While placing my order, I asked the lady Ms Anju (staff name as printed on bill) to give me discount @ 20% as per coupon code PHE 399. She told me that after discount my bill amount is Rs 458/-. I said ok. But, when the delivery boy came with my order, he brought the bill of Rs 558/- without any discount and asked for the full amount. Then I called up your outlet at Shopprix Mall, Vaishali, Ghaziabad at phone no.[protected] times, but nobody picked up the phone. Then I called at no,[protected] and lodged my complaint/grievance. Then after 5 minutes somebody called up and told pizza delivery boy to take amount of Rs 458/- instead of Rs 558/-. In this whole process 15-20 minutes were lost and our mood was spoilt. Pizzas also turned cold and soggy. I request u to train ur staff properly and take action against erring staff, so that in future such problems do not occur with other customers and ur reputation of good service n delivery is maintained and people keep on relishing ur pizzas and other dishes thanx anjula jain