[Resolved]  Pizza Hut — Pizza not delivered even after waiting for 3 Hours

Address:

Bangalore, Karnataka

I placed an order by calling PHD at 8:35 PM (25 Jan 2014). The guy told me that the delivery will be done within around half an hour. At 9:50 PM (which is way long after the pizza was supposed to reach me) I gave a call to ask for the status. I was informed that there is a technical problem and the pizza has not even left the store. And the person will call me back. Sadly, there was no call back from anyone. I tried to contact at least 6-7 times for the delivery status and each time I was told the same. This went on till 11:00 PM. During my 8th or 9th call to the customer center, sometime after 11:15 PM, I was told that the delivery guy tried to reach me via phone (as he couldn't locate the address) but he couldn't contact me and my order was cancelled after I had waited for more than 2 n a half hours!!! (stated that my phone was unreachable, that too when I was placing a call to the call center every 10 mins). Even if the delivery guy was not able to reach me, how could not the call center tell me even once that the guy is trying to call you and you are not reachable??? I was tracking the status every since 9:50 PM and not even once did they inform me. Only at last I got the info that my order has been cancelled. I was even given the phone number of the branch manager who raised my hopes at around 11:25 PM that he will get the pizza delivered but finally he SMSed me another number who will be "responsible" for my order. But sadly the second person whom I had to call told me again that the order is now cancelled. But what disappointed me was the fact that when I had been giving so many calls to the customer center, how was not I notified even once that the delivery guy is trying to call me but is not able to reach me! ??The time span from my first status check call till last would be more than 1 and a half hours. I will be sleeping empty stomach due to this poor management and partially due to my phone network! Highly disappointed to wait for 3 hours and calling again and again and learning only after 3 hours that the pizza won't be delivered. I am a Pizza hut fan. I always prefer to have pizzas at the pizza hut outlets. This was my first home delivery try with Pizza hut and it turned out to be the worse delivery experience I've had yet. Certainly I'll place pizza hut as the last option now for home deliveries.