Pizza Hut — pizza not delivered on time and after enquiring back for pizza got unsatisfied response from the delivery mall

Address:

Gautam Buddh Nagar, Uttar Pradesh

I ordered a pizza today...its a rainy day so delivery time was extended for 45 mins...i didnt recieved the pizza for 45 min and when i called back at main no they said pizza has yet not dispatched..when i asked will i get it for free since time was already passed i got a flat answer from the manager of MSX Mall greater noida that i wont get any free pizza i ll have to pay for the complete order.This has not only happened once even on the regular day my pizza is late and i have to pay either full amount or i have to return the pizza...I want to mention one more point the place where i live is just 5 min away from MSX Mall...Its 4rth or 5th time this has happened with me and i am surely not going to order anything more from Pizza Hut because of poor customer care beacuse everytime i have to call back to trace my order inspite of its being duty of management to inform about in case of late delivery ...