Pizza Hut — pizza not delivered on time

Address:

Bangalore, Karnataka

Order No. :[protected]placed on 10/09/2014 21:13:44) This is the order I placed today at 9.13 pm, availing the 1+1 offer at the HSR Layout outlet of Bangalore. I got the delivery at 10.12 pm, 59 minutes after placing the order. When I refused to pay, the delivery guy refused to give me the pizza and got his store manager on the phone, who does not know how to talk to a customer and asked me to return the pizza if I don't want to pay. I don't think this is any way to run a business, the way you treat your customers. If you provide a service of 30 mins delivery guarantee or the pizza is free, you are obliged to give the pizza for free, not make phony offers.