[Resolved]  Pizza Hut — Poor Quality and Service Standards

Address:

Mumbai City, Maharashtra

On 25th June 2014 evening, I had visited Pizza Hut center at Bandra Kurla Complex Mumbai 51 and ordered for Pizza and Garlic bread. On having the first bite of the Garlic bread, I could sense the that it was not tasting like a bread but something hard on tongue and teeth. When I removed the stuff I could see it was a black stone pieces within the bread and part of it was inside my mouth. Immediately I call the person who had served the bread and also called the store manager. I was told store in charge was not available. First the person who delivered the garlic bread said that it may be the burnt piece of the bread and may be hard and when I said it was hard piece, the senior service person said that it may be the burnt garlic to which i said he should taste and see if it was a soft as garlic or as hard as stone. Finally the Sr Service person agreed and said he was ready to repeat the order to which I didn't agree. I asked for the compliant book and where I can register the complaint, he said they don't have the compliant book as such but a book were I can put in my comments and Store In charge will call me back. Looking at the book it didn't look like anyone looks into that, but since it was a compliant I put in my comments. Till date I haven't received any call or an apology from the Store or Pizza hut. Finally on 3rd July i have put my compliant also under the feedback section of Pizza hut website and got a feedback reference number as 11576 but till date no response has been received from Pizza Hut which is surprising. They can deliver Pizza in 30 mins but cannot act on the customer compliant? Is this the Quality and Service standards that Pizza hut is managing out in India? I have stopped having my Pizza at Pizza hut for the poor standards. Is this what they advt that it has amazing taste with all the stones in the bread and the poor quality standards? With no regards for Pizza hut, Haresh