Pizza Hut — poor quality late deliver

Address:

Vadodara, Gujarat

I ordered for pizza and this was the worst experience of mine till date. Normally I have always preferred pizza hut over dominos just because your pizzas are tastier amd better quality but I am sad to say that this time around you just broke all my trust. The first issue was that the pizza arrived in more than 90 mins. I ordered at 10.25 pm expecting it to be with me around 11 pm. The deliver boy just came after mid night. In the meantime I had called up the contact no. To ask the status and the person on the phone gave me an excuse which was very different feom the excuse that the delivery boy made. Anyways my issue is around the quality of the food delivered. It was so stale and stiff thay we could barely eat and whatever we did manage to eat, my wife got sick next morning. We had to see a doctor and I am writing this feedback today because she is still sick and I am very upset. You people have to value your customers. There are so many outlets now namely dominos, neopolitan pizza, pizza on the rocks, little italy etc. And we have always preffered you but losing faith now. Do something. Dont just email me saying "thanks for your valuable feedback" hope you understand my issue.