[Resolved]  Pizza Hut — The worst hospitality and even worse maintenance ever i faced in Vijayawada branch!!!

Address:

Krishna, Andhra Pradesh

I write this complaint in total disgust as to what i had experienced in pizzahut, vijayawada today at 5 in the evening. I have been inside at 5. there were absolutelyyy no one found around except for 2 customers sitting at a corner. none of the staff! and i mean it absolutelyy NONE!!! we were wondering if it was even open or closed. In a confused state, we just sat there waiting if we could find any of the staff and no one came out for almost 15 min and we were just waiting all that time. one guy came out probably from the kitchen, saw us and just turned around not even greeting nor even bothered to give us the menu card. and then 5 min later a another guy came out and gave the menu. HORRIBLE HOSPITALITY i tell you!! Not even a single staff was there even to give us a menu card! And then things dint just end there!!! We sat at a table which was almost at the center of the hall and while i was having my food there was something sharp pricking my leg! I just got out very fast and put on the torch to see what it was! and to my horror it was a RAT! I mean WHAT THE HELLL??????? Somewhere in the middle table of a Pizzahut room i got bit by a rat? Who the hell is going to take the blame if i get some infection out of it!??? And when i took it to the notice of the staff, they just responded in my most careless way possible! That is NEVER the way you respond to your customers! NEVERRRR!!! "Customers are our KINGS"! That should be more in action not in just your cards! The staff here very urgently and badly need to take customer hospitality classes! because they are the WORST ever i saw!! I have always been a very good fan of pizzahut and visit it too often. but now i just hate it! and i'm never going to visit it again nor would i recommend any of my friends and would discourage any if they wish to go! I totally REGRET my decision of going to Pizzahut! NEVER AGAIN! You should better take this seriously or you'll surely lose all the favourite customers you had in vijayawada, because already it's running very bad! Better do something about it!