Pizza Hut — Took order but didn't deliver after keeping me waiting for 2.5 hrs.

Address:

Kolkata, West Bengal

Hello, My Name is Saurav Agarwalla. My number is [protected]. On Wednesday ( 18th feb 2015 ) around 8:42pm I had called Pizza Hut at [protected] and ordered 2 pizzas. I live in Kankurgachi so nearest Pizza Hut was of Mani square. They told me that they could not take my order as they didn't have the option of Home Delivery. Hence they gave me the number of Pizza Hut Nicco Park. The number I was given was [protected] of Sujash Sarkar. When I called him, he took my order of 2 pizzas but informed me that as my house is far so it would take time and they won't be able to deliver within 30 mins like they usually do. He told me that it would be delivered within an hour. After an hour I received 2 calls from them asking me the exact location of my house. I told them the exact location which was very easy for anyone to locate as my house is located in kankurgachi crossing itself. I waited and waited and finally I called Sujash at around 10:18 pm but he did not pick up my phone. I again called him at 10:25pm and found out that he had diverted my call still unanswered. I kept on trying the nicco park number too but to no avail. Finally after a lot of trial somebody picked up the landline number of nicco park pizza hut - [protected]. The person tells me that they could not locate my house and asked me to come near Mani square to collect the pizza if I wanted. It was 11pm at night and everyone at my home was hungry since last 2 hours waiting for pizza and hence I had no option but to agree. I agreed to come to mani square. When I agreed, they said that they can't deliver over there and asked me to come to Chingraghata or to Nicco park to collect the pizza. The excuse given by them was that they had no delivery men available. Another excuse was that no delivery man was ready to deliver as it was raining ( although it wasn't raining that time ). And they also told me that they couln't deliver because my house was not in their range. If this was the case why did they take the order?? They very well knew that my house was not in their range. Why did they commit of delivering?? It wasn't raining since the past 2 hours, it rained only for few minutes and that too at night. Why didn't they deliver before?? Why did they give false promises of delivering and kept the customer waiting for 2.5 hours?? As I had ordered pizza for the entire family, we all slept HUNGRY that night due to this negligency because it was 11pm at night and we could not go anywhere for dinner. I want strict action to be taken against these people so that the customers aren't cheated like this. And from now on I would never ever visit pizza hut or order pizza for home. I have taken out time to write and narrate the entire incident, hope necessary actions are taken.