[Resolved]  Pizzahut — Amount deducted by google pay but order not generated. Neither they are accepting that they have received

Address:203-A , Manya Springs. Dwaraka Nagar, Bangalore 560064
Website:Www.PizzaHut.co.in

I had ordered pizza for take away and paid online via google pay, but while reaching the cafe, they responded that order is not generated and I had to pay again to get my order. In the 2nd time the order got generated. Now my first initial payment via google pay is bill and void for the Pizza Hut team however it is showing successful as per google pay

UP| transaction ID
[protected]
To: Sapphire Foods India Pvt Ltd
sapphirefoodsindiapvtltd.[protected]@sbi
From: VIKRAM SINGH (State Bank of India)
[protected]@oksbi
Google transaction ID
CICAgJDMn4-6Ew
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Oct 20, 2022
Complaint marked as Resolved 
Pizza Hut India customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2022
Pizza Hut India Customer Care's response
Dear Vikram,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut
Complaint comments 

Comments

Email id : Vikram.smarty.[protected]@gmail.com
Mob No. : [protected]
Store details : Pizza Hut, Bagluru Main Road, Vinayak Nagar, Bangalore 560064
I made an online pizza order amount got debited but order was not confirmed dated 1 jan 23.
As order was not confirmed so i have to make another payment which was successful with order id
10196964
My issue is plz refund earlier unsuccessful payment. I have called customer care but cc making me fool by saying amount will get refunded automatically. How amount will refund automatically when the payment is successful and gpay has advised me to contact pizzahut as payment already deducted. Plz find attached the screen shot o[censored]pi payment. Phone no [protected]. Email: [protected]@live.in

Pizza Hut India Customer Care's response, Jan 4, 2023
Verified Support
Dear Customer (dabisbad),

We are sorry to hear this. We would request you to please DM us the store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut

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