| Address: | Hyderabad, Andhra Pradesh, 500028 | | Website: | orders.pizzahut.co.in |
Its a horrible experience. Repeated one of my old order from 2015 and my bedit card was charged with 629/. The order was cancelled without notifying me, when called almost 15 times, one of the rep named shahbaz disconnected call on my face stating he will not take a. Its a month end and i had only 900/ in my account, they charged the account/cancelled my order without notification, gave a jazz that its my net issue. When called shahbaz disc the call 7 times. They wanted me to pay again if i want the order, where will i pay if i have no money, i wont get my salary until 1st may. What should i do, ask my kidz to sleep empty stomach as their mom has no money or jump from a building as their mother wasnt capable of providing food. I received no help, its already been ab hr now, the refund will be in 21 days but that would not help me.Instead of the manager explaining me the reason for cancellation, i had to do a research and tell him the reason for the cancellation. There was a price differenciation as i reated an old order from 2015 which cost me 629/ last year, with year the new price is 719/, the sysrem will not understand this, for the system my order must be 719/ and not 629/ hence it crashed with error message "error processing your order request". People have to explain this to the customers n not give some jazz reason that my net was down and take ownership. It was not my problem or net issue so why was i treated this way. My kidz are starving, i have three, a 9yr old, 6 yr old and 3 yr old.
Finally one of the customer care manager bijo or raj, balraj i dont remember the name returned my call n said he will send the pizza and i can pay after 1st may, i. E once i get my salary which is fine for me but its such a huge inconvience, i had to fight wnd cry n get insulted by shahbaz wherein it was not me, its you people who messed up. Im very disappointed and dissatisfied.
That was one reason why i stopped placung orders, even my last two exoeriences jn 2015 were not good either Was this information helpful? | 
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