| Address: | C-406, Nirvana Courtyard, Gurgaon, Haryana, 122018 PH- 01139588121 |
| Website: | www.planetspark.in |
Respected Sir/Ma'am,
On Aug 15th 2023 I enrolled in a course "Public speaking and creative writing" from www.planetspark.in for my daughter.
Their executive sandesh([protected]@planetspark.in) contacted me for a demo session and interaction with the kid .
And on Aug 15th around 12:45 PM they have scheduled a meeting with us, in that meeting Fayieez ([protected]@planetspark.in) also joined later.
When they asked me to do the payment I refused to do so as I have to check for other options. But they were rushing me to do the payment by saying they have to do same day enrolment . And they have sent
an email stating the following option.
“Observation Period: 5 1:1 + 5 International Practice Session.
If you want to cancel the course within this timeline. All the EMIs would be stopped. “
Also the same was confirmed over the meeting that I can cancel the course within this 5 observation period and it will stop all the EMI.
The course total cost was 73000/ And this was converted into debit card EMI for 18 months. I have made the transaction through a gateway called ShopSe.
After the enrolment I have understood that the classes are just average and it’s not going to work for my kid and I have sent an email to them to cancel the course and stop the EMI on Sun, Aug 20, 11:30 AM . Service request raised in their system: 155961.
After many days of follow up, their Finance team contacted me on Aug 24, 2023 and said that there are certain cancellation charges as per their policy and the demo classes are also chargeable!!
When I said that these cancellation policies or charges were not explained to me anywhere in written or oral and I have not agreed for this anytime during the enrolment.
And the reply was very surprised and rude that it's my mistake that I did not check it !! I have never agreed anywhere for the cancellation charges/policy during the enrolment.
I have called Fayieez Shah Sales manager and he agreed that these policies were not discussed with me and he also confessed that he himself not aware of the cancellation policy or charges (I have the voice recording for this telephonic conversation).
They are doing this intentionally to the customers, giving false commitment to the customers during enrolment.
And when customers reach them to cancel the course blaming the customer by saying it's your mistake you came to Planetspark and we did not come to you !
Such an arrogant reply I got from the operations manager Mr: Prince .
Before the enrolment I have rejected the calls from sales team many time and they were forcing me to attend the session and they took more than 3 Hrs of our time and entire family was stuck because of this .
And later they are saying It's my mistake I have reached them .
This is very clear that they are trapping the customers and making money .
After following up for more than 10 days they have shared me following calculation for cancelling the course and stop the EMI.
"
Consumed classes - 1
Charges per class - INR 800+ 18%(GST)
Processing fee - 15% of Total Course Value, i.e. 73000 INR ( INR 10, 950)
Total Charges - INR 11, 894
The total amount received by Planetspark - INR 64, 520
**Amount to be refunded - INR 52, 626 **
(Note:- The interest on EMI is to be borne or Settled by the client with the Bank directly in case of cancellation.) "
Even they are charging for demo session which they have agreed at the time of enrolment.
I am loosing my hard earned money for nothing, I am undergoing a lot of mental stress because of this and spending my valuable office hours to follow up with them.
My kid has not attended any session from them and not going to use their service any more .
Kindly help to save me from this scam and get full amount refund, I can not lose my hard earned money for nothing. Student ID: 306954
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