[Resolved]  PNB Housing Finance — Prepayment penalty in the garb of Loan Origination cost

The ac number is 2248 in Ghaziabad branch and i had applied for a foreclosure letter, to my surprise, i see an item appearing as loan origination cost of about Rs. 30, 000 (this is a 10 months old loan)...how can u charge prepayment penalty when RBI prohibits you? also why would a customer bear for anything which was between you and your channel partne? if at all, you have a right to recover it from channel partner and not from customer...
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Complaint marked as Resolved 
Punjab National Bank Housing Finance [PNBHFL] customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2015
Punjab National Bank Housing Finance [PNBHFL] Customer Care's response
Dear Sir/Madam We regret the inconvenience caused. With reference to your query, we understand that our officials have contacted you. Hope we have addressed all your queries. Please feel free to write to us at customer.[protected]@pnbhfl.com or call us on the toll-free number[protected] in case of any further clarification, if needed. Thank you Team PNB Housing Finance
 
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When would get a response to this? PNBHFL SUCKS!

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