Poco — Goodies not provided as they promised

Address:

1st Floor , Mangal Bhawan, opp. Hotel Virasat, Jayendraganj, Lashkar, Gwalior, Madhya Pradesh 474001

Hi Team,

This is Vishal Mahore from Gwalior Madhya Pradesh. I had a device of Poco X3 Pro, in November 2021 I had faced a issue with my device then I submitted to Service Center they replaced the Mother Board. Then in March 2022 I faced same issue with my device and it was dead completely. I visited at Gwalior MI Service Center on 24th of March 2022 they stated that they will exchange my device with Redmi Note 10 Pro but I am not happy with the specification with the device + the price of the device is low as comparable with Poco X3 Pro. I called the customer care and told them about the issue I have the complaint number # WOIN[protected] then they share the Goodies list that I can select any 1 I have selected Mi Band 4 Customer care team said you can ask to Service Center Team they will provide you a Goodies but when I told the exact to Service Center team they denied that they don’t have any such offer they need to ask upper level team and said kindly share me a mail that you want goodies, I done the same (check the attachment). After the email has been sent they said kindly wait once we received any update from our upper team we will call you. Now they are making me fool whenever I call them they always say we didn’t receive any update from the team. I am requesting you to kindly resolve my issue as I am eligible for goodies offer. Here is the Service Order Number # WXIN[protected]. You can check the attachment list I have shared all the proofs.

Kindly take strict action against them as they are wasting my time & making wrong commitment. I am 100% sure they haven’t share/sent any email to anyone regarding the approval.