[Resolved]  Policy Bazaar — 20 days later, Policy not received

Address:New Delhi, Delhi, 110018
Website:www.policybazaar.com

Application Id: 39270105
Policy: Bharti AXA Car Insurance policy

Booked policy on 15th Jan 2016.
I have still not received the policy.
Sales, Service &CRT team keeps on delaying and misinforming customers.

Long waiting times, long hold times but inaccurate information
CRT team breaks commitment everyday

Bharti AXA has no idea about my policy

PolicyBazaar should be sued for mental harassment

Ravi Malhotra is on indefinite leave.

Nobody responds to emails.

CRT team whatsapp number sends standard responses

Customer care number is useless
Was this information helpful?
No (0)
Yes (0)
Mar 4, 2017
Complaint marked as Resolved 
Policy Bazaar customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2017
Policy Bazaar Customer Care's response
Dear Ashish,

Apologies for the inconvenience caused.

This is to inform you that we have forwarded your request to the concerned department and they will get in touch with you shortly.

Please feel free to write back to us in case of any further assistance or call at[protected]Toll Free) / WhatsApp - [protected]. We will be happy to assist you.

Regards,
Garima Jain
Policy Bazaar.com
Complaint comments 

Comments

Dear Aks,

We apologize for the inconvenience caused. Kindly share your policy number, location and contact details, so that we can forward your query to the concerned team.

Thanks.
Policy bazaar claims software glitch at Bharti AXA responsible for delay. Please confirm. I have not received policy till date.

Bharti AXA has hired PB as sales partners. Resolve this amongst yourselves and send my policy.

Do not force me to take legal action!

Application ID: 39270105

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Policy Bazaar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1463
    Pending
    0
    Resolved
    354
    Policy Bazaar Phone
    +1 80 0103 3999
    Policy Bazaar Address
    Ground Floor, 119, , Sector 44, Gurgaon, Haryana, India - 122001
    View all Policy Bazaar contact information