[Resolved] Policy Bazaar — 20 days later, Policy not received

 
3 Reviews
New Delhi, New Delhi District, Delhi, India
 aks1985
Application Id: 39270105
Policy: Bharti AXA Car Insurance policy

Booked policy on 15th Jan 2016.
I have still not received the policy.
Sales, Service &CRT team keeps on delaying and misinforming customers.

Long waiting times, long hold times but inaccurate information
CRT team breaks commitment everyday

Bharti AXA has no idea about my policy

PolicyBazaar should be sued for mental harassment

Ravi Malhotra is on indefinite leave.

Nobody responds to emails.

CRT team whatsapp number sends standard responses

Customer care number is useless
Complaint marked as Resolved Mar 4, 2017

Complaint Status


[Jan 31, 2017] Policy Bazaar customer support has been notified about the posted complaint.
Verified Support
Policy Bazaar Customer Care's response, Feb 01, 2017
Dear Ashish,

Apologies for the inconvenience caused.

This is to inform you that we have forwarded your request to the concerned department and they will get in touch with you shortly.

Please feel free to write back to us in case of any further assistance or call at[protected]Toll Free) / WhatsApp - [protected]. We will be happy to assist you.

Regards,
Garima Jain
Policy Bazaar.com
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Aks,

We apologize for the inconvenience caused. Kindly share your policy number, location and contact details, so that we can forward your query to the concerned team.

Thanks.
Policy bazaar claims software glitch at Bharti AXA responsible for delay. Please confirm. I have not received policy till date.

Bharti AXA has hired PB as sales partners. Resolve this amongst yourselves and send my policy.

Do not force me to take legal action!

Application ID: 39270105

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    Policy Bazaar - 20 days later, Policy not received