Policy Bazaar — cheated by policy bazaar, they never cancelled my policy even after informing and took second payment from me again, and kept running my policies

Address:	Barabanki, Uttar Pradesh, 225001
Website:	www.policybazaar.com

I am an nri based in malaysia and bought a maxbupa health policy (Health companion) from your website. When got a called from policy bazaar for confirmation and issuance, i decide to cancel that policy and go with other plan. The person at policy bazaar said, i will get call from their side to give me new policy.
Got a call (Near 26 oct 2018) from policy bazaar and the person, mr sanjay (Email : [protected]@policybazaar.com) sold me heart beat policy, but sent me a link from maxbupa.com directly and asked me to pay, and i paid.
He said, now my heart beat policy will be issued, and health companion will be cancelled and refunded. I was at ease then.
After 3 months when i tried to login to maxpuba, i saw my health companion was active while there is no reference of heart beat, though i paid for heart beat already and asked to cancel health companion.
Had a call with policy bazaar (5th jan 2018) and shared all details of payment and was told, maxbupa refunded my payment. Within a min i checked my account, with no refund, then they changed statement that i never paid for heart beat and was said bluntly, that policy bazaar discussed with maxbupa with maxbupa, there is no payment details with given reference number.
Note that my health companion is still active from 10th oct 2018, which i asked to cancel then and there.
Got a call again (7th oct 2018), now they have all my details of heart beat plan and now suddenly all payment they have from oct and maxbupa sent me policy details (Issued on 7th jan, 2019 with start date of policy as 26/oct/2018). Wow, i have 2 policy running in same period, one which they issued it without my consent, and even never cancelled after discussion and in return sold me one extra policy, and one is that extra policy which they sold me.
And more wow, now they say to me, for my first policy, which i already asked them to cancel, and in whose return i bought the second policy, they will deduct 50% payment, just because their employee mr sanjay (Email : [protected]@policybazaar.com), was successful to sell me new policy, but forgot to cancel old policy. So, 2 policies kept on running in parallel.
When i asked to speak to mr sanjay, they say it’s not required.
When i say them to listen to call conversation between me and mr sanjay, they say it’s not required.
Only thing that is required is to deduct 50% payment and give me back 50%.
So, for one policy now, i should pay 150% premium. That’s even more now.
Policy bazaar, if you really care for your customers, let’s see how you will handle this.
Surely, normal people of your call centre have no power.
My email: saad. [protected]@gmail.com