Policy Bazaar — claim not processed

Address:

Lucknow, Uttar Pradesh, 226003

My claim is pending due to buy insurance policy online through policy bazaar i have purchased 0 debt policy but given instruction policy bazaar / oriental insurance company i have for repairing of my bike in 12th july but my claim is still pending it is worst service of my life i never recommend anyone to buy policy online its lost of money and waste of time.
As given instruction by mr mandakani / policy bazaar executive i have done my bike servicing on cash from sai tvs & submitted all document to your lucknow head office but approx 71 days passed no information about claim. Please help to settled my claim. My policy no is 211200/31/2017/16821 claim no 220000/31/2018/030089

Expanses detail

Particular amount
Surveyor charge 1600
Service amount 8235
Total amount 9835