Policy Bazaar — delay in refund of payment

Address:

New Delhi, Delhi, 110014

Ref: policy bazaar ref. Id:[protected] & proposal ref no. Lh[protected]

I am an nri based in dubai. We had purchased a medical insurance policy no. P/161130/01/2020/007669 of star health insurance online on 16/05/2019 through policybazaar.

On 1/11/2019 we have paid rs. 4544/- (Ban debit advice attached) to policybazaar towards super topup plan of rs. 10 lakhs of hdfc ergo on advice of advice of policybazaar advisor mr. Himanshu verma id # pw 18053. Until today no policy has been issued and payment also not refunded even though i have been requesting them online and also sending emails since 4/11/2019 to cancel our application and refund our payment of rs. 4544/- back into my bank account.

There is no reply from policybazaar to our online requests or to our numerous emails.

Before we paid the premium they were calling us everyday to take the policy. After we paid the premium they have stopped responding or replying to our calls & emails.

I would like to tell people to not take any insurance through policybazaar because their customer service is extremely poor, especially after you pay the premium. Their left hand doesn’t know what the right hand is doing.

Kindly assist in getting our payment refund.

Regards
Vijay narain &
Latika narain
Mob: +[protected]
Email: [protected]@emirates.net. Ae