Policy Bazaar — Incorrect ncb on the renewed policy ref id.38739443

Address:	560013
Website:	policy bazaar

At the time of renewal of my policy from royal sundaram (Done through agent) to kotak general insurance via policy bazaar system allowed me to select maximum ncb and did not state that any ownership change will not be applicable to choose higher ncb. Now due to this error my insurance is not getting approved for a claim. Have had several calls made to policy bazaar and every single time all executive whom i connected told me that higher ncb is applicable if i have had no claims so far processed which is been the case. Finally staff by name sagar pant explained that if you have had a ownership change i will be eligible for only 20% ncb for this renewal period. Sagar pant (Bpw03205) has ben helpful in sourcing help however has told that there cannot be any evidence retrieved from the data entry team on the insurance renewal form detailing a snap shot of what it reflected to me when filling the renewal form. I strongly claim that the online portal allowed to select the maximum ncb and did not detail on the policy towards ncb percentage. How could insurance portal allow customer to choose ncb if so shouldn't it automatically calculate the percentage on the 2 basic questionnaire required for ncb. Am completely not aware of ncb and only got to know when the kotak insurance staff advised me that my claim cannot proceed until this is corrected by the policy bazaar team and my claim goes through.