[Resolved]  Policy Bazaar — no action on my complaint for more than a month

Address:	600085
Website:	policybazaar.com

Application/policy - c[protected]

I initially got the policy for[protected] years and made a payment for rs115, 786. Few days later i changed my mind and wanted the policy to be updated for 20000000 for 23 years. Your team agreed that the changes will be done and i proceed to do a medical test. Your site did not reflect the updated policy information. I have been following up ever since confirming if the policy details has been updated with the insurance company and if the balance premium will be refunded. The response was it will happen. My policy was issues 4 days back. Today i received an email from the insurance company that the policy is approved and the policy details same as the original one[protected] and not the updated one. This has been a frustrating experience going thru this. When i called today they repeat the same thing, police updated as per request and refund will be done. Now that i have received the information from the insurance company itself, i can no longer believe what your team is telling and its very disappointing. I regret my decision to go with policy bazar and making the premium payment upfront. I am not sure what is true and what can be done. I would like

#1 - policy term updated as per my request and the remainder of the premium paid back (Or)
#2 - cancel the policy and pay back the entire amount

I had escalated this with you on nov 3rd, initially i got some responses but no closure on the request and non responses last 1 week