[Resolved]  Policy Bazaar — nobody is picking the call and have taken the money

I bought a term insurance policy in mid june. The team does not know the process and kept saying the policy will be issued in 7-10 working days when i contacted them.
They kept saying this for good 15-20 days.

After confronting them got to know my documents were not forwarded to the insurance company at all. They forwarded my documents after almost a month to the company.

They promised to expedite the process but were not able to. They called after a week with a new requirement. Then they call again on a sunday asking for more documents which were already submitted but became irrelevant due to the process delay.

The company's supervisor levels refused to take any ownership. (Muskan and mamta). They refused to let us know the status of the policy. They were not sure of the process of policy issuing. Sometimes they say it is issued within 10days then they say 15-20 days and then they say it gets issued when we get to hear a nod from underwriters.

Nobody is sure of the process, the team is incompetent to answer questions and do not provide resolutions. They do not connect to the customer and have blocked the money for over 1.5 months.

Have been kept on hold for 15 mins and had to disconnect due to no response.