Policy Bazaar — not received the policy confirmation

Address:

Jaipur, Rajasthan, 302025

I opted for the universal sompo car insurance policy for the vehicle no ch01bb8096 on 25th aug'18 and till today no update on the policy inspite of self inspection & payment done. Customer care replies due to technical glitch we cannot answer you please give 2 days time. But no concrete answer. I am really unaware that after making the payment my vehicle is insured or not??? If not then who will be responsible if anything happens??? Universal sompo or policy bazaar???