[Resolved] Policy Bazaar — not refunding money

kushalgupta09

from Kolkata, West Bengal

Address:	700055
Website:	www.policybazaar.com

I had booked an HDFC Term Life plan with policy bazaar on 6th Sep 2017. I was told that I can cancel the policy within 30 days. I emailed them for cancellation on 7 Sep 2017 and I received an acknowledgement email from them on 08 Sep 2017 regarding the cancellation. The request has been forwarded to the concerned department and they will contact me. I have been trying several times, they say that they will arrange a call back but no one calls. I had paid a three months premium of Rs.8517. It has been already more than 10 days since I received the email from them, but have not got any update from them. Now I am suspicious with their behavior and will file a police complaint if I do not get my money back in 10 days. Reference id5085749

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Nov 17, 2017

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2017

Policy Bazaar Customer Care's response Dear Kushal,

Greetings from PolicyBazaar.com!

Thank you for alerting us with your concern.

We request you to kindly provide us registered email Id, contact number or reference number so that we can further assist you with your concern.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Sep 29, 2017

Policy Bazaar Customer Care's response Dear Kushal,

Greetings from PolicyBazaar.com!

As per the update received from the Insurer we would like to inform you that your Hdfc term proposal has been cancelled by the Insurer and they are now initiating your refund.

Further we are regularly following up with the Insurer regarding refund status.

As soon as we will receive any update from the Insurer, we will inform you the same.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Oct 07, 2017

Policy Bazaar Customer Care's response Dear Kushal,

Greetings from PolicyBazaar.com!

As per the update received from the Insurer please be informed that they are processing your refund.

Further, we are constantly following with the Insurer regarding refund status.

As soon as we will receive any update from the Insurer, we will inform you the same.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Oct 12, 2017

Policy Bazaar Customer Care's response Dear Kushal,

Greetings from PolicyBazaar.com!

We are really sorry for the delay caused to you.

Please be informed that we are constantly following up with the Insurer regarding refund status.

As soon as we will receive any update from the Insurer, we will inform you the same.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Oct 17, 2017

Policy Bazaar Customer Care's response Dear Kushal,

Greetings from PolicyBazaar.com!

As per the update received the from the Insurer, please be informed that your HDFC Life Term Proposal has been cancelled.

Also, refund has been initiated.

Further, as you have made payment from credit card, your refund amount will reflect in the next billing cycle of the credit card.

If you still not receive the refund amount then we request you to kindly share your credit statement from the date of premium paid till date at [protected]@policybazaar.com .

In case you need any further assistance or clarification, please feel free to mail us at [protected]@policybazaar.com or call us on our toll free number[protected].

Thanks & Regards,
Yashika Sharma
PolicyBazaar.com