[Resolved]  Policy Bazaar — pathetic service by aegon life term insurance

Address:	Thane, Maharashtra, 421204
Website:	Mail

I had done the payment of 12.5k for aegon life term insurance policy on 10th oct, 2018.
My medical was done on 17th oct as per conversation with sales person the policy need to issue with in 3-4 days but it took 12 days from the date of medical test.
To get the policy i had struggled lot. When i asked the reason they said we had already sent the policy on 17th oct. As per my knowledge medical test and policy issuing date cannot be same, but still they are saying same thing.
It was mistake from my end that while filling the online form i made typing mistake and my father spelling mistake was done.
I had requested and mailed on 4th nov to aegon life customer care to do correction and revert me once it is done.
They replied me to do correction it will take 9 days and you will get confirmation on mail once it is done.
I waited till 22nd nov, but not a single replied received from aegon life.
On 22nd nov, i drop the mail and i got revert that they had already mail me but delivery was fail and for the same we appolozied.
Aegon life cannot provide me my policy on time nither they can't full fill my small request. I experienced the petheic service from aegon life, hence i had requested them to refund my money as they cannot provide the service for which i had paid 1yr premium in advance. They replied me if you want to surrender policy you can do it but you will not get any refund as one month is over.
While purchasing policy their were no such information was given.
I had wasted my 12k and purchased headache instead of securing my family through term insurance.

Sales executive is so selfish that once policy is issued she is not at all ready to handle my issues she only reply me that pls contact customer care they will guide you.

Kindly suggest me what to do. I have to take necessary action.