Policy Bazaar — "Payment made for new policy but policy not assigned"

Address:

Flat No. B/A - 107, Elegance Residency, Moti Shiholi, Gandhinagar, Gujarat

Dear Sir/Madam,
I have made a payment of 3, 260 Rs/- on 22 October 2020 for Max Bupa Corona Kavach Policy from Policybazaar but still the policy is not assigned to me & payment has already been made.
As i have made a payment on policybazaar website for Max Bupa Corona Kavach Policy through UPI & payment session was valid for 15 min. but after approving the payment from my UPI application the active payment session got terminated automatically & new session was started automatically before the expiry of the active payment session which is valid for 15 min.

Kindly help me as this has happened with me & resulted in payment deduction from my account & no policy is still assigned to my me.

As their Customer support is very disappointing as all support representatives are just providing others numbers to contact them & even some of them are disconnecting the calls if they are not able to give a proper solution as this is for first time i have to contact policybazaar for support but this is the way how existing policy holders are treated by them.

I have not received a refund nor the required policy is assigned to me till now as it has been 10 days & i have not received any resolution for my ongoing issue.

Also I have attached screenshots for your reference.

( UPI Transaction Id:[protected]

Policy Details : Max Bupa Corona Kavach Policy ( 5Lakh coverage for 9.5 months )

My Account Details :
1. Contact No.: +91 [protected]
2. E-Mail : [protected]@gmail.com

Thanks!
Regards,
Ashok Kumar Jha
+91 [protected]