Policy Bazaar — policy premium paid but policy not issued by policybazaar

Address:

Jaipur, Rajasthan, 302012

Hi,

I renewed my car insurance policy on 16-sep-17 from policybazaar.com. Policy premium of rs 4712 was deducted from my bank account but policy was not issued from policybazzzar.com. I called on customer care and also send several mail to policy bazaar but they have not provided my any soft copy of the policy.
My car number is rj14cw8758 and policy opted for renewal was future generali.
My car policy has already expired on 20-sep-17 and i don't have the renewed policy even after paying the money.