[Resolved] Policy Bazaar — policy premium payment mode and the deducted amount of first 3 premiums not submitted to insurance company

gopal.kona

from Adoni, Andhra Pradesh

Address:	Hyderabad, Andhra Pradesh, 500058
Website:	policybazaar.com

Hi, i am kona raja ratna gopal, is with policybazaar id 45577366, has taken a term policy of bharti axa with no.[protected]. While registering this policy, policybazaar insisted to make premium payment through policybazaar. They assured that mode can be changed any time. So i made it. But now they are not responding to my call for any regards. And the surprising thing is that they have not paid my deducted policy monthly premiums to the insurance company (Bharati axa). After my payments of premium i am still not insured as it lapsed now.
The worst experience from policy bazaar. Please don't suggest this any body, approach company directly.
Thanks and regards,
Krr gopal
Mobile:[protected]
Gopal. [protected]@gmail.com

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Sep 10, 2017

Complaint marked as Resolved

It has not been resolved. Instead a fraud team tried to get my credit card details including CVV to loot me again. It is happened as soon as I posted my complaint here.

Policy Bazaar customer support has been notified about the posted complaint.

Sep 10, 2017

Updated by gopal.kona It has not been resolved. I came here for solution, not to get new problems. As soon as I posted my complaint here, immediately a person made a call and asked for amount of refund and Credit Card details including CVV to make the refund. I got doubt and didn't relieve the same. I felt some team is tracking these complaints and making use of particulars to fraud more.

Verified Support

Sep 11, 2017

Policy Bazaar Customer Care's response Dear Sir,

Greetings from PolicyBazaar.com!

Thank you for alerting us with your concern.

We are trying to get in touch with you on your mobile ending with @3190 to discuss about your term proposal; however the calls were disconnected. Kindly provide us an alternate number or suitable time to contact you.

Please be informed that due to technical snag at the Insurer's end there has been a delay in the process for your Bharti AXA Life Term Plan.

Further, we will follow up with the Insurer to get this checked and we shall keep you updated with the progress of the same.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

Regards,
Yashika Sharma
PolicyBazaar.com