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Policy Bazaar — policy refund amount not getting even after 40 days

I bought a car policy of premium rs 21779 on 30th november 2018 but due to some issue, on 18 dec 2018, i apply to cancel it on the suggestion of policy bazaar staff shiwani and taken new policy for my new dzire car on 18 dec 2018. I was told that ur amount will be refund once you take new policy but so far i didn't receive any money. After i call them, they keep repeating me same stuff "your refund has been initiated, please wait for 7 days."now simultaneously two policy running for my same car. Please solve the matter at the earliest.
Mob [protected]
My booking id: 92385888. For cancellation
Kotak mahindra policy no - pbw[protected]For cancel)
Future generali policy no - pba 38767 (New)
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Complaint Status


[Jan 29, 2019] Policy Bazaar customer support has been notified about the posted complaint.
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    Policy Bazaar
    Customer Care Service
    Customer satisfaction rating
    28%
    Complaints
    1136
    Pending
    0
    Resolved
    313
    Policy Bazaar Phone
    +1 80 0103 3999
    Policy Bazaar Address
    Ground Floor, 119, , Sector 44, Gurgaon, Haryana, India - 122001
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