Policy Bazaar — policy refund amount not getting even after 40 days

I bought a car policy of premium rs 21779 on 30th november 2018 but due to some issue, on 18 dec 2018, i apply to cancel it on the suggestion of policy bazaar staff shiwani and taken new policy for my new dzire car on 18 dec 2018. I was told that ur amount will be refund once you take new policy but so far i didn't receive any money. After i call them, they keep repeating me same stuff "your refund has been initiated, please wait for 7 days."now simultaneously two policy running for my same car. Please solve the matter at the earliest.
Mob [protected]
My booking id: 92385888. For cancellation
Kotak mahindra policy no - pbw[protected]For cancel)
Future generali policy no - pba 38767 (New)