Policy Bazaar — Proposal is not converted to policy after payment

I have reached policy bazaar website to take a term policy. The details are given below:
Application number OP00444247.
Insurer: ICICI iPRU
Plan Name: ICICI iProtect Smart
Sum Assured: ₹10000000
payment of ₹9751 done 6th feb 2022

Issue was im unable proceed to fill proposal form due to auto debit option. I have raised complaint to policy bazzar customer care as well i sent email to their customer care email id on the same day but every day im getting same link were that auto debit option was available. Next day one of the representative is called me and asked to take policy from different insurance company and post that only can take refund on basis of alternative policy was taken. I clearly mentioned that whether you resolve the issue or refund my money and im not interested to another policy from PB.
Almost week is over now still i dont have any clue on my issue as well as my money.

The below is the link they were sending me daily.
Fill out the proposal form https://pbaz.in/74C6D6C

Im planning to take to consumer grievance and ombudsman.

Thanks
Vinothkumar