[Resolved] Policy Bazaar — prudential life insurance policy complaint not refunding money as per policy cancelled

Kadam85

from Bhubaneshwar, Odisha

Address:	560072
Website:	www.policybazaar.com

Dear sir.. I have a complaint regarding policy Bazaar life insurance policy as ok no last month I have made a policy but because of some problem I cancelled policy shortly .. policy Bazaar promised me to refund my amount within 15 days but failed to refund later again after calling several calls they told me due to govt holidays the working days have been affected they told me my money will be refunded to my account before 6th of nov 2018 but not yet received . I request you to kindly help me out to refund my amount paid for policy as m getting cheated by policy Bazaar. Trying to contact but know my number is been put on no screening list for which m not to speak to policy Bazaar ... Policy Bazaar shows picture that as after death of policy holder they help out the holder family ...but here the case is if person is not interested to continue policy they just ignore.. how come policy holder can trust this policy company after the death... I have certain proof that I can prove that I have been cancelled policy and got response from policy Bazaar where I will be refunded ashortly but not done.. request you to help me out. You have requested to cancel your ICICIPRU Term Plan [Booking ID: 81012511] proposal(Application Number: OP0008662
policy done by Nungshii Sana mobile no [protected]
PW06947

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Jan 13, 2019

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

Policy Bazaar Customer Care's response Dear Ganapati,

Greetings from Policy Bazaar.com!

We are really sorry for the inconvenience caused to you.

Please be informed that we have forwarded your concern regarding refund status to the Insurer.

Further, we will constantly follow up with the Insurer regarding update.

As soon as we receive any update form the Insurer, we will inform you the same.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Nov 29, 2018

Policy Bazaar Customer Care's response Dear Ganapati,

Greetings from Policy Bazaar.com!

We are really sorry for the delay.

As per the update received from the Insurer, they confirmed us that they have kept the refund on hold due to some technical issue.

Further, we are constantly following with the Insurer regarding update.

As soon as we receive any update form the Insurer, we will inform you the same.

Really appreciate your cooperation and patience in the Interim.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Dec 10, 2018

Policy Bazaar Customer Care's response Dear Ganapati,

Greetings from Policy Bazaar.com!

As per the update received from the Insurer, they confirmed us that they are processing your refund..

Further, we are constantly following with the Insurer regarding update.

As soon as we receive any update from the Insurer, we will inform you the same.

Really appreciate your cooperation and patience in the Interim.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar android APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

For ios : https://itunes.apple.com/in/app/policybazaar-compare-buy-save/id[protected]?mt=8

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Dec 11, 2018

Policy Bazaar Customer Care's response Dear Ganapati,

Greetings from Policy Bazaar.com!

As per the update received from the Insurer, they confirmed us that your refund has been initiated.

Further, you will be receiving your refund in the source account in next 10 - 12 working days till 26th Dec.

This is the maximum time we request you to wait as it includes bank processing time.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar android APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

For ios : https://itunes.apple.com/in/app/policybazaar-compare-buy-save/id[protected]?mt=8

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com