[Resolved]  Policy Bazaar — refund against reference no. 49124351

I have paid amount of rs. 813 towards aegon term plan on 03.11.2017. After that i have cancelled policy on 31.12.2017 i have made a request for cancellation of policy and based on request policy was cancelled however till date i have not received refund for the same. For refund i have made several calls as well as mail communication however there is no results till date. It is very much disappointing that you people make various commitments during sales policy but on the other hand there is zero commitment while execution resulting consumers losing faith day by day on online transactions. Please look into this and do the needful to issue refund on immediate basis.
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May 20, 2019
Complaint marked as Resolved 
Policy Bazaar customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2019
Policy Bazaar Customer Care's response
Dear Raju,

Greetings from Policybazaar.com!

Please accept our sincere apologies for the unpleasant experience which you had to undergo.

We tried to reach you on your registered mobile number ending with @7529 and alternate number, however, the calls were unanswered.

Please be informed that we are checking with the Insurance company regarding your refund.

Further, we will constantly follow up with the Insurer regarding update.

As soon as we receive any update from the Insurer, we will inform you the same.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

Thanks & Regards,
Sunanda Golay
PolicyBazaar.com
Verified Support
Apr 18, 2019
Policy Bazaar Customer Care's response
Dear Rajendra,

Greetings from Policybazaar.com!

At the onset, please accept the sincere apologies for the inconvenience caused to you.

We tried to reach you on your registered mobile number ending with @7529, to discuss about your AEGON: Aegon iTerm (Application Number:[protected] insurance policy, however, the calls were unanswered.

Further, we are checking with the Insurer regrading the refund status for your Aegon Term Life Plan.

We will share the status as soon as we receive an update from the Insurer.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

Thanks & Regards,
Deepti Bhargava
PolicyBazaar.com
Verified Support
Apr 19, 2019
Policy Bazaar Customer Care's response
Dear Rajendra,

Greetings from Policybazaar.com!

We apologize for the delay and inconvenience caused to you.

As per our telephonic-communication, we informed you that the refund has been initiated on 30th March 19 for your Aegon Term Life Plan.

Further, you must have received the refund on the same card used for the payment and it will reflect in the next billing cycle. If you will not receive the same please share the bank statement from 30th March till today so that we can forward the same to the Insurer for investigation of your refund.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

Thanks & Regards,
Deepti Bhargava
PolicyBazaar.com
Complaint comments 

Comments

I have purchase Health Mediclaim Policy from policy Bazaar, Before 5 month,
But they are not giving me hard document copy, i am followup from last 5 month but they are not giving me proper solution.custromer care saying why need original copy required,

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