Policy Bazaar Complaints & Reviews

I made a payment for car insurance through mobikwil wallet on 10april2019. Payment was done, amount was debited to my wallet. Even i got the amount successful received by policy bazaar on 11th april 2019. But still they are saying they didn't get the amount. Earlier on 12th april they are agreeing that they got the amount and soft documents will be recieved within 24hours. But later on they are denying. Called them several times. They are...

Policy bazaar and bajaj alianz issued 2 wheeler policy with a wrong version and cc specification of the bike.

I have taken 2 wheeler insurence from policy bazar for yamaha r15 v3 155cc bike.

Policy bazaar and bajaj alianz issued policy for r15 v2 149cc bike.

I have contacted policy bazaar customer care on phone and email.
Initially they said they didn't listed the v3 155cc version of r15 in their website.
After me forwarding the screen shot of r15 v3 155cc listing in their website, they asked 4 days time to resolve.

Now again they mauled me saying they need 4 more days to respond.

Very unreliable website and service from policy bazar and associated company..

I have paid amount of rs. 813 towards aegon term plan on 03.11.2017. After that i have cancelled policy on 31.12.2017 i have made a request for cancellation of policy and based on request policy was cancelled however till date i have not received refund for the same. For refund i have made several calls as well as mail communication however there is no results till date. It is very much disappointing that you people make various commitments...

I attach herewith letter addressed to policy bazaar which is self explanatory. Kindly take necessary action please.

Ref: - pa/pb/misc/001/19-20 e-mail message date: - 12.04.2019.

To,
Policy bazaar.com

Ref: booking id:[protected]

Sub: refund of policy booking amount rs. 16, 237/-.

Dear sir,

I am quite pained, amazed & shocked in the manner your tele representative mr. Jatin ahuja tried to act too smart and make my husband fool yesterday. My husband have checked policy premium online from religare company “care option” for me and my two children it was rs. 19, 102/-.

Mr. Jatin has offered same policy at special 15% discount rs. 16, 237/- only for yesterday for purchasing exclusively from policybazar.com. My husband asked how it is possible. To which he replied company usually offer policybazar.com some discount scheme for limited period as they have tie up with lot of companies. Trusting the reputation of your company he made payment.

When after returning from office he told the story to our family agent. Then truth of your mr. Jatin’s fraud came to light. Our agent disclosed no such discount can be offered by policybazar.com. But mr. Jatin might have added one rider suppressing facts from husband, under which company offer 15% discount on premium but in that case 20% copayment has to be made for treatment from non panel hospitals.

This is just unacceptable, how on earth does a representative of reputed company like yours try to sell policy by employing such unethical tricks for such sensitive mediclaim policy. If by trusting your mr. Jatin in future suppose god forbids there is claim of 20 lakhs for treatment from non panel hospital of religare. At that time religare will ask me to pay 20% as co payment rs. 4 lakhs.in such a situation will mr. Jatin or policybazar.com will pay this additional burden amount and take responsibility of consequences for no fault from my side.

I strongly protest and condemn the manner in which your mr. Jatin has sold policy by trying to act over smart. Actually such type of activity is criminal, unethical, breach of trust & unfair trade practice. I conclude such type on unethical practice should be immediately stopped from your platform otherwise it will land your customer and you in deep trouble. Kindly try to understand the gravity of mistake done by your employee and take suitable corrective action against him.

I conclude stop such unethical practice for short term gain and look at the broader
Picture. I demand immediate refund of rs. 16, 237/- paid by me online yesterday as i don’t want to purchase policy from you anymore.
Hope matter is clear to you.

Awaiting early action and kind co-operation in the matter.

Thanking you,

Yours faithfully,


(Preeti agarwal)

I attach herewith letter addressed to policy bazar which is self explanatory. Kindly take appropriate action.

Ref: - mka/pb/misc/002/19-20 e-mail message date: - 12.04.2019.

To,
Policy bazar.com

Ref: booking id:[protected]

Sub: refund of policy booking amount rs. 14, 263/-.

Dear sir,

I am quite pained, amazed & shocked in the manner your tele representative mr. Jatin ahuja tried to act too smart and make me fool yesterday. I have checked policy premium online from religare company “care option” for me and my one child it was rs. 16, 780/-.

Mr. Jatin has offered same policy at special 15% discount rs. 14, 263/- only for yesterday for purchasing exclusively from policybazar.com. I asked how it is possible. To which he replied company usually offer policybazar.com some discount scheme for limited period as they have tie up with lot of companies. Trusting the reputation of your company i made payment.

When after returning from office i told the story to our family agent. Then truth of your mr. Jatin’s fraud came to light. Our agent disclosed no such discount can be offered by policybazar.com. But mr. Jatin might have added one rider suppressing facts from husband, under which company offer 15% discount on premium but in that case 20% copayment has to be made for treatment from non panel hospitals.

This is just unacceptable, how on earth does a representative of reputed company like yours try to sell policy by employing such unethical tricks for such sensitive mediclaim policy. If by trusting your mr. Jatin in future suppose god forbids there is claim of 20 lakhs for treatment from non panel hospital of religare. At that time religare will ask me to pay 20% as co payment rs. 4 lakhs.in such a situation will mr. Jatin or policybazar.com will pay this additional burden amount and take responsibility of consequences for no fault from my side.

I strongly protest and condemn the manner in which your mr. Jatin has sold policy by trying to act over smart. Actually such type of activity is criminal, unethical, breach of trust & unfair trade practice. I conclude such type on unethical practice should be immediately stopped from your platform otherwise it will land your customer and you in deep trouble. Kindly try to understand the gravity of mistake done by your employee and take suitable corrective action against him.

I conclude stop such unethical practice for short term gain and look at the broader
Picture. I demand immediate refund of rs. 14, 263/- paid by me online yesterday as i don’t want to purchase policy from you anymore.
Hope matter is clear to you.

Awaiting early action and kind co-operation in the matter.

Thanking you,

Yours faithfully,


(Manoj kumar agarwal)

Sir,
I am sri lakhya jyoti hazarika from nagaon, assam. A phone call come to me the phone caller person said me he is a employe of your company he tryed to me some term policy about the company.in that time i said him i am a small business person therefore i have no money to invest in term policy. At that time he said me this for lower cust person but i am not represent the lower cust family. Please sir take necessary action against...

I have buyed a health insurance worth 25000 in january and till now i haven't received my hard copy and health insurance card. All the members are cutting calls and not giving responce after payment has been done. There are dew things which i have to improve in my health insurance they haven't done that also.
Complain against company - policy bazar
Policy no - [protected]
Policy of company - max bhupa
Ph no - [protected]
Name of buyer - apurv harsh
Place - ranchi

Sir i bought 2 policy from policy bazaar portal term insurance of max life and health insurance of maxbupa when i got soft copy of policy i found that i not get the things that was told then i cancel the policy through policy bazaar and then i frequently got the calls from policy bazaar that don't cancel the policy we will give you this and that but after broken of my faith how i can believe on them. So i just want to refund my money

I am complaining about one of your employee who’s name is ashish working in investment department. This is in concern with i visited your website and then ashish called me 10 times a day and messaged me i told him i am in a meeting and can’t talk but still he called and messaged me, because of this i told him that as of now i am not interested and after this he started talking to me disrespectfully, i want you to take proper actions about...

I have been getting many messages and calls from policy bazaar after i subscribed to compare policies. After i found the right policy, i tried to unsubscribe though their website, they do not even have a unsubscribe button. I tried to reach customer support, but they are of no help too. Customer support executive told me they will deregister my number, but it's been 2 months with no solution.

I am looking for an updated policy copy for one month. Issue id[protected]Feedback). You keep on sending emails in which you will say this will take more time, to which you cannot reply. They won't give a call back number. Toll free are not reachable, you will disconnect your phone whenever you try to reach them. Never buy policy from you again

Sreeranjini

I had bought 2 policies from policy bazaar for tata aia with policy no. C[protected] & c[protected]. I had sent cancellation request for both the policies on 22 feb, 2 mar, 4 mar and on many occasions on call with the policy bazaar team. I even got confirmation from the policy bazaar team that i will receive the full refund for the policies. However it came to my notice that they cancelled on 1 policy i. E. C[protected] and didnot process the cancellation...

I was looking for a health care policy and contacted policy bajar and after all information provided by me, I was advised to take a star comprehensive policy but after doing payment I got rejected and I'm still waiting for refund, again I tried to book another policy and confirmed by policy bajar that I should take a star cardiac care policy and I won't be rejected, after 10 days of payment again it got rejected.. I thought that a online procedure of buying a policy would be fare and won't feel cheated but policy bajar ruined my experience and would never advice to anyone to take a policy from policy bajar. Mayank adwani [protected]

Policy bajar support is very bad. I booked a policy from policy bajar. But apolo munich cancelled that. But not refunded. Now its 1 month over but policy bajar customer ia saying that more time may take for refund. Very horrable app. They are playing with emotions. My registered mobile number is [protected] apolo munich health policy.
And than one person from policy bajar call me name arun kumar, he said me that take another health policy from star and i will get ur refund quickly. This type of behaviour is very cheap. Pls short out my problem. And i want compensation from policy bajar. How irresponsible company it is.

Dear concern
I have received call from a number [protected]. The person is concerned with apollo health insurance n while explaining his policy he misbehave with me. That he can’t tell the policy for the second time. As you are from service sector and behaving in such a way will blemish your company record. So kindly speak good with your customer.

Dear team,

I bought a health insurance policy through policy bazaar. While selling the policy, the agent mr aman goyal kept calling me from his personal number and gave me false information. He said that while claiming the policy i can take the benefit of 5+5l. He stated that if the first 5l is utilized for one disease then another 5l can be utilized for some different disease for same person or same disease for different person covered under this policy.
When i escalated the issue, mr pankaj sharma and mr varun batra called me to negotiate. Mr varun batra questioned me whether i have any recording for the same. To my surprise, they dont have any recording of my conversation with their agent. They found one recording of payment.
I want to understand, if the recording of initial calls is not available then how could they find the recording payment call.

Really disgusting. Now they are asking me to pay extra for this benefit which should have been included in the policy.
Policy no[protected]
The policy is from hdfc ergo.

Policy bazaar is a fraud company wherein they are not bothered about customer.

Dear Sir / Mam,

I am Ajay Kumar S/O Sh. Amar Nath from Ahmedabad. I am raised a complaint of changed insurance policy name of Akshay Sankhyan to Ajay Kumar as on previous policy. But no action are taken by anyone and daily they are creating issue when we are calling to customer care no. i.e [protected] and forwarded wrong commitment. I am suffering from last 20~22 days but still no action are taken.

And Mr. Vishal Panchal (BPW15046) relaised me that i am doing a very big mistake to choose policy bazaar for insurance policy. When i am asking him, pls transfer my call to senior then he will not transfer and not giving proper service.

If any one how look seriously in these complaints, Pls look in this matter and resolved it as soon as possible

Thanks & Regards

AKSHAY SANKHYAN
+[protected]

This is in reference to booking id:[protected]

I have purchased one of the investment plans cum life insurance from policy bazaar. The sales person assured me that the plan can be cancelled within 30 days and in this case full refund will be provided.

I cancelled the policy on 17th feb 2019 and on 19th feb'19 confirmation mail received from concerned company that policy has been withdrawn and refund has been initiated and will take 10-12 days to get the amount credited to your account.

Further policy bazaar kept denying about the refund initiation but on 3rd march'19, i received a mail from policy bazaar that refund has been initiated and will be credited to your account within 10-15days.

I spoken to so many customer care team but they provided misleading information even after providing the document mails received from their side.

Finally its been approximately 50 days but i have not received my refund back. They are truly shameless people who are breaching the trust of the people.

Insurance is taken on the foundation of trust that in bad times there will be a help but this kind of act will lead to the breach of trust that these people will never let the money comes in need.

Regards,
Manish kumar

With all you’re due respect, would like to inform you that this mukesh sengar bearing policy no.21050121 issued 10th jan.2019 in hdfc life. I had taken this term plan policy though policybazaar online service. At the purchasing time policy sum assured 50 lakh but after that i was increase that amount to 65lakh till 85years with illustration form submit to policy bazaar help desk, but i have not got any mail or documents regarding illustration.

Please cancel my policy and refund my premium amount of rs.4317 because till date i can't receive my updated policy documents or any updates from your end, so many times i was call your paid policy customer care no. But nobody's support to me.
I have some employee name and employee no. They was ensure me resolve the issues but they have not support properly.

1. Anjali pw12956
2. Komal pw 8256
3. Kajal pw 100266
4. Raj pw09444

I am very unhappy & unsatisfied your services after sales.

Regards
Mukesh

Ref No.[protected]. I had gone for portability of my existing health Insurance policy for which I had provided all the required information including the documents. Infact when my account was credited with the premium paid by my, I informed the officer who was taking care of porting the existing policy well in advance, but I think the officer and the other officers with whom I talked on the same were either not properly trained or were misguiding me by not revelling the truth to me. I would almost missed renewing my existing policy if I would have trusted the officers of policy bazaar.com. I would like to talk to some senior exectives to make them understand the problems that an individual faces if they are not updated with the truth and instead kept in dark for selfish interest (may of the officer alone or collectively by all the officers incharge)