Policy Bazaar — Refund pending for around 16 days for a cancelled policy

Address:

Gurugram,Haryana

IHi Team,

I opted for Star Health insurance policy through policy bazar for my mother.Afterward I made a payment of Rs 31443/- on 21/07/2020 through my Credit Card .
I submitted documents for pre-existing disease of my mother afterwards when they asked for. But after few days star health rejected to grant policy and i got an email for refund intitiation on 31st July, 2020 that i will get amount back into CC by 16/08/2020.In the middle of it i tried reaching many employess and customer support of policybazaar and they all lack in providing genuine information and support.
Its already ~17 days my amount has been with them.Please help me in getting my money back into my Credit Card as soon as possible.

Jitanshu Srivastava
U-77/7, DLF Phase 3, Cybercity, Gurugram-122010
Policy No. Star Heahth Comprehensive Insurance
Mob.No. [protected]
Email - [protected]@gmail.com