[Resolved] Policy Bazaar — refund related | |||
I had bought 2 policies from policy bazaar for tata aia with policy no. C[protected] & c[protected]. I had sent cancellation request for both the policies on 22 feb, 2 mar, 4 mar and on many occasions on call with the policy bazaar team. I even got confirmation from the policy bazaar team that i will receive the full refund for the policies. However it came to my notice that they cancelled on 1 policy i. E. C[protected] and didnot process the cancellation request for c[protected]. The policy got issued on 4 march 2019. I paid premium of rs. 5, 486 online. Even after repeated reminders the policy was not cancelled and it got issued without proper medicals done. Now when they filed cancellation request with the company ie. Tata aia i received refund of only receiving rs. 1, 614.86 instead of rs. 5, 486. They deducted stamp duty & mortality charges for the policy in place. However in first place when the policy cancellation request was given within 2 days of payment they should have cancelled both the policies and issued refund for both the policies. Was this information helpful? | |||
May 5, 2019 Complaint marked as Resolved Policy Bazaar customer support has been notified about the posted complaint. Verified Support Apr 04, 2019 Policy Bazaar Customer Care's response Dear Apurva, Greetings from Policybazaar.com! We apologize for the delay and inconvenience caused to you. Please be informed that we are constantly following up with the Insurer regarding your full refund status. As soon as we receive any update from the Insurer, we will inform you the same. In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected]. Thanks & Regards, Diksha PolicyBazaar.com | |||
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