Policy Bazaar Complaints & Reviews

I have bought absl digishield term insurance policy after seeing from your site.
It was showing that there will be no medical for this policy. When i paid for policy.
Insurer has emailed me with medical schedule.
So why policy bazaar shows such misleading ads.
And when i tried contacting policy bazaar so many time on their toll free number.
They said we will arrange you a return call back.
But neither teri call back came nor the problem solved.

Dear policy bazaar

Yesterday i call a policy bazaar for a fastest renewal my car insurance.

That time customer care fake committee mr. Shashank dixit emp:- pw09469 after car video receive we can send your mail id within 4 hours. I am also make payment amt 6260 still i not received payment receipts & cover note of my renewal policy proof. now a call to customer call for status my policy. The person she is saying we confirm you after 24 hours. your policy status . Accept or not.

Is't???

I have plan on 26/4/2019 for out of delhi.

Now i'm cancel my meeting due to wrong committee from mr. shashank dixit emp:- pw09469.

I never suggest to anyone for use policy bazaar.com for any concern.

I three time call a customer care for status of renewal my car insurance.

Please to resolving this insurance matter

I Mr. Ajay suryakant rasam taken medical policy on policy bazar (Ref No.[protected] for my mother on dt.10.04.19. (policy bazaar proposer - Mr.Vikas) refer apollo munich insurance company energy silver plan (diabetes and hypertension covered from day 1).
I declared all medical history of my mother in proposal form (form attached). Medical test was done 18th april 2019 at subarban diagnostic centre.
As per informed by mr.vikas on dt.10.04.2019 in this plan diabetes and hypertension related disease will be covered from day one and if in medical test report other disease if show then policy will be cancelled and all policy amount will get refund without any cancellation.
I already mentioned in proposal form my mother suffered from diabtes and she taking tablets everyday. however apollo munich company reject our policy due to diabetes (Glycosylated haemoglobin (HbA1c) showing in medical test report and deduct Rs. 2, 780/- from my policy amount.
I want to raise complain on policy bazar and apollo munich insurance company.
Enclosed herewith proposal form and rejection letter of company.

I just renewal my bike insurance with policybazzar
comprehensive insurance for discover 100 (4G) amount of 1214
To the company of Baha’i alliance
I have received only on receipt of my insurance, But still not receiving my insurance documents...!!!

When did receive my documents???
And wherelse to go for bajaj alliance???

Please to resolving this insurance matter

Thankyou policybazzer

I am here just only to tell you that from last 3 months i have been trying to get my claim amount from your insurance company but now i have tired after many more calls and emails. Still you have not settled the claim against policy no. (Claim no - 240011/31/2019/034082 of my car rj 29 ca 6016 hyundai grand i10)
I am passing through mental pressure just because of you. So pathetic services from oicl and policybazaar.com, now i have decided to lodge a fir against you because you won't listen to me untill unless i lodge fir.

Neelam jareda
[protected]

I booked two policies, on 24th march; both of them got cancelled on the same day, i still haven't received a payment, i paid through a credit card if i don't get the refund i will have to pay the credit card myself for which i don't have enough funds, it's been going to be over a month now, this delay is going to cost me. Who is going to pay for that?
I have written about 5-6 mails over this period addressing the issue.
No response.
Called customer care, i keep getting transferred saying this isn't the concerned department and then the call gets cut.
This is not acceptable at all.

I had taken Max Bupa Health Insurance policyr (health insurance proposal no. [protected]) through Policy Bazaar. Which I cancelled due to a sloppy response from Max Bupa and Policy Bazaar. I cancelled my policy (Ref:[protected] Cancellation Request)on 4th April 2019. Policy Bazaar Customer care told me that money will be refunded in 5 working days. Till Today I have not received a single rupee. Today I received a call for bank details again which I have already shared with [protected]@policybazaar.com on 6th April 2019. And today the customer care executive informed me that it will take another 15 working days. Why do they want to take almost 30 days (Past 14 days plus another 15 days) for refund?
This is very wrong. First of all not giving the refund in timely manner and secondly giving a false information to customer. And then blaming it on server issue or system problem. I demand a very strict action against policy bazaar for this.
Regards,
Amit Anil Deshmukh

Please refund premium amount rs.3378/- of my cancellled policy no[protected] dated 13.02.2019 from last 2 months after correspondence amount otherwise i will go to consumer forum in next 30 days. I was also purchase a new policy[protected] for the same vehicle.

Regards
Priyanka meena
Contact [protected]
Email - [protected]@gamil.com

I had purchased car insurance through policy bazaar portal in the month of november 2018.

Date of purchase : 05/11/2018 at11:00 pm

During purchase of car insurance policy total 03 transactions. Among the same 02 trasection were failure due to payment unsuccessful.

Total amount refund - 9917 + 9917 = 19837.00

I had taken up this issue so many times with policy bazaar customer care. I had also take up this matter with reliance general insurance company as well as with state bank of india.

In this reference i had also provided my bank account statement to policy bazaar in the same clearly stated 03 trasection were made.

But after passing almost 06 month i have not received my refund amount back.

I have waitting so much and still struggling for resolve the concerns which i am facing.

My inbound ticket[protected].

Please help to receive my refund back.

This is to inform you that vehicle mahindra logan k7mpsglx 1.6 5 st, registration no uk08l4904 polict was revised through policy bazaar on 23/03/2019 but still policy was not received through the mail. However a soft copy provided by your representative but now they are not responding. Please look into the matter and provide signed authorized policy as early as possible. Soft copy of policy attached for your reference.

Religare policy number[protected]
My ward mr mojahidul haque met an accident in a college hostel (Lpu/jalandhar/punjab). He got some injury in the nose and required minor surgery. However, upon confirming about the procedure and cashless hospital in jalandhar, punjab one of the cc executive informed that the ent is not covered in the first year of insurance.

I am disappointed what kind of cheating is being done by the insurance company, is this only motto to grab the money from customer pocket!!

Nobody telling these hidden things at the time of purchasing the policy.

I want to know why accidental is not covered in the first year and then if it is true then please let me know what is covered in the first year.

These are the things was made hidden by the policybazaar executive to just sell the policy.

There are many products which i purchased from policy bazaar and i do not wish to continue because policy bazaar is just selling anything to grab the commission and won't anyone to choose a policy from policy bazaar.

Hi,

I have taken a term insurance form policy bazaar (Policy no: c[protected], for which, im paying a monthly payment of 3000/- approx which i pay through net banking every month.

But last month on 22.3.19 there was a deduction from my icici account of rs. 1554.17 (Transaction remarks: vsi/www/policyb/[protected]/[protected]/).

When i enquired with icici, they said i have given a standing instruction for this debit to policy bazaar which i havent as i dont need to. I dont have any such policy with this amount and i pay for my term insurance through neft.

Please look into this on top priority, refund my payments and stop future payments from my account.

You customer service no is also not contactable, its difficult to get a revert for this. Please sort this out today and give me a confirmation call as well.

Regards
Renita coutinho
[protected]
[protected]@gmail.com

My money is not coming back plz help me .I'm neeshu kumar.my no is [protected]. How I can do plz tell me long time I'm not getting money my money is 7734.#

Policy bazaar and bajaj alianz issued 2 wheeler policy with a wrong version and cc specification of the bike.

I have taken 2 wheeler insurence from policy bazar for yamaha r15 v3 155cc bike.

Policy bazaar and bajaj alianz issued policy for r15 v2 149cc bike.

I have contacted policy bazaar customer care on phone and email.
Initially they said they didn't listed the v3 155cc version of r15 in their website.
After me forwarding the screen shot of r15 v3 155cc listing in their website, they asked 4 days time to resolve.

Now again they mauled me saying they need 4 more days to respond.

Very unreliable website and service from policy bazar and associated company..

I attach herewith letter addressed to policy bazaar which is self explanatory. Kindly take necessary action please.

Ref: - pa/pb/misc/001/19-20 e-mail message date: - 12.04.2019.

To,
Policy bazaar.com

Ref: booking id:[protected]

Sub: refund of policy booking amount rs. 16, 237/-.

Dear sir,

I am quite pained, amazed & shocked in the manner your tele representative mr. Jatin ahuja tried to act too smart and make my husband fool yesterday. My husband have checked policy premium online from religare company “care option” for me and my two children it was rs. 19, 102/-.

Mr. Jatin has offered same policy at special 15% discount rs. 16, 237/- only for yesterday for purchasing exclusively from policybazar.com. My husband asked how it is possible. To which he replied company usually offer policybazar.com some discount scheme for limited period as they have tie up with lot of companies. Trusting the reputation of your company he made payment.

When after returning from office he told the story to our family agent. Then truth of your mr. Jatin’s fraud came to light. Our agent disclosed no such discount can be offered by policybazar.com. But mr. Jatin might have added one rider suppressing facts from husband, under which company offer 15% discount on premium but in that case 20% copayment has to be made for treatment from non panel hospitals.

This is just unacceptable, how on earth does a representative of reputed company like yours try to sell policy by employing such unethical tricks for such sensitive mediclaim policy. If by trusting your mr. Jatin in future suppose god forbids there is claim of 20 lakhs for treatment from non panel hospital of religare. At that time religare will ask me to pay 20% as co payment rs. 4 lakhs.in such a situation will mr. Jatin or policybazar.com will pay this additional burden amount and take responsibility of consequences for no fault from my side.

I strongly protest and condemn the manner in which your mr. Jatin has sold policy by trying to act over smart. Actually such type of activity is criminal, unethical, breach of trust & unfair trade practice. I conclude such type on unethical practice should be immediately stopped from your platform otherwise it will land your customer and you in deep trouble. Kindly try to understand the gravity of mistake done by your employee and take suitable corrective action against him.

I conclude stop such unethical practice for short term gain and look at the broader
Picture. I demand immediate refund of rs. 16, 237/- paid by me online yesterday as i don’t want to purchase policy from you anymore.
Hope matter is clear to you.

Awaiting early action and kind co-operation in the matter.

Thanking you,

Yours faithfully,


(Preeti agarwal)

I attach herewith letter addressed to policy bazar which is self explanatory. Kindly take appropriate action.

Ref: - mka/pb/misc/002/19-20 e-mail message date: - 12.04.2019.

To,
Policy bazar.com

Ref: booking id:[protected]

Sub: refund of policy booking amount rs. 14, 263/-.

Dear sir,

I am quite pained, amazed & shocked in the manner your tele representative mr. Jatin ahuja tried to act too smart and make me fool yesterday. I have checked policy premium online from religare company “care option” for me and my one child it was rs. 16, 780/-.

Mr. Jatin has offered same policy at special 15% discount rs. 14, 263/- only for yesterday for purchasing exclusively from policybazar.com. I asked how it is possible. To which he replied company usually offer policybazar.com some discount scheme for limited period as they have tie up with lot of companies. Trusting the reputation of your company i made payment.

When after returning from office i told the story to our family agent. Then truth of your mr. Jatin’s fraud came to light. Our agent disclosed no such discount can be offered by policybazar.com. But mr. Jatin might have added one rider suppressing facts from husband, under which company offer 15% discount on premium but in that case 20% copayment has to be made for treatment from non panel hospitals.

This is just unacceptable, how on earth does a representative of reputed company like yours try to sell policy by employing such unethical tricks for such sensitive mediclaim policy. If by trusting your mr. Jatin in future suppose god forbids there is claim of 20 lakhs for treatment from non panel hospital of religare. At that time religare will ask me to pay 20% as co payment rs. 4 lakhs.in such a situation will mr. Jatin or policybazar.com will pay this additional burden amount and take responsibility of consequences for no fault from my side.

I strongly protest and condemn the manner in which your mr. Jatin has sold policy by trying to act over smart. Actually such type of activity is criminal, unethical, breach of trust & unfair trade practice. I conclude such type on unethical practice should be immediately stopped from your platform otherwise it will land your customer and you in deep trouble. Kindly try to understand the gravity of mistake done by your employee and take suitable corrective action against him.

I conclude stop such unethical practice for short term gain and look at the broader
Picture. I demand immediate refund of rs. 14, 263/- paid by me online yesterday as i don’t want to purchase policy from you anymore.
Hope matter is clear to you.

Awaiting early action and kind co-operation in the matter.

Thanking you,

Yours faithfully,


(Manoj kumar agarwal)

I have buyed a health insurance worth 25000 in january and till now i haven't received my hard copy and health insurance card. All the members are cutting calls and not giving responce after payment has been done. There are dew things which i have to improve in my health insurance they haven't done that also.
Complain against company - policy bazar
Policy no - [protected]
Policy of company - max bhupa
Ph no - [protected]
Name of buyer - apurv harsh
Place - ranchi

Sir i bought 2 policy from policy bazaar portal term insurance of max life and health insurance of maxbupa when i got soft copy of policy i found that i not get the things that was told then i cancel the policy through policy bazaar and then i frequently got the calls from policy bazaar that don't cancel the policy we will give you this and that but after broken of my faith how i can believe on them. So i just want to refund my money

I have been getting many messages and calls from policy bazaar after i subscribed to compare policies. After i found the right policy, i tried to unsubscribe though their website, they do not even have a unsubscribe button. I tried to reach customer support, but they are of no help too. Customer support executive told me they will deregister my number, but it's been 2 months with no solution.

I am looking for an updated policy copy for one month. Issue id[protected]Feedback). You keep on sending emails in which you will say this will take more time, to which you cannot reply. They won't give a call back number. Toll free are not reachable, you will disconnect your phone whenever you try to reach them. Never buy policy from you again

Sreeranjini