Policy Bazaar Complaints & Reviews

I have made a car insurance policy attempt on 02-jan-19, from policy bazar website, attempt non policy failed, the amount deducted from my account rs 3378/- not refunded, yet,
I have raised the issue on policy bazar costumer care but, they are not giving any resolution,

Have not got any refund yet, its already been 3 months now,

Reference id: 97925854.
Car : hyundai i10 magna
Reg no. Mp04-cf-1302.
Owner : minhaj arif
Registered mobile: +91 [protected].
Policy applied : national insurance
Policy type: third party cover
Amount: 3378/-
Attempt date :01-01-19, time : 01:40pm.

Payment done : rs 3378/- (Ref : 98035b4)
Amount deducted from bank account,
Status : policy purchase failed,,

Kindly lodge a compliant against policy bazar.com, and resolve the issue asap.

Complainer : minhaj arif.

I got stuck at the proposal form as the registration number on the proposal form is wrongly submitted. It should be ga08 but on the proposal form it is ga02. I called your representative and she told me that nothing can be done and the only thing they can do is to refund me my money back. So i request you to please refund me my money back as soon as possible.

Thanks.

This is the mail i sent to - policy bazar, called but no response.

Poicybazar is behaving like money robbers team - only interesting to take the make policy and after that poor service.

Policy bazar website - in my account - it is showing as value 1 cr and premium 6k +
Tata aia policy website - in my account - it is showing term value 75 l and premium is 6k+

Both are wrong

My term policy value is 1 cr, it is premium return policy for 30 years (Premium monthly 8988 rs), premium paid for two months - initially

6312 rs while applying and then as part of revised counter offer given by tata aia, link shared by policy bazar for inr 11664 inr.
I. E. Paid tow months premium of 17996 rs.

Very sad thing is - policy issued for 75 l, premium mentioned is 6312 only. Please correct it and reissue the policy immediately.

If policy bazar & tata aia is not serious about customers - cancel the policy.

Regards.

Riyaz

(Date:[protected] i have talked before the month in policy bazaar for that investment plan and then i have invested in bajaj life long goal in direct bajaj website, and policy will be issued 3 days, the problem is yesterday[protected] call came up from policy bazaar and he asked with an investment plan and i say i have already direct invested in bajaj life long goal, then he took my application no. Then i clarified my policy. When i saw my mail today[protected] they have misused my application no. And created new bajaj goal assure policy in 66 policy term and monthly 6, 000 rs.

My request pls take that an action on that. Because don't misuse any kind of information.

I had purchased a max bupa health insurance from policy bazzar. After reading the tnc, i decided to cancel within 4 days of the purchase. As per policy bazzar push i had converted my normal credit card transaction into a interest free emi transaction with hdfc.

Now even after 3 months, i am paying my emi to hdfc credit. As per policy bazzar they have refunded my money.

Even after multiple calls and emails, no response.

I have purchased two policies for a 2 wheeler from policybazaar.com, then i requested to cancel my first policy on 23rd jan, but till date i have not received the refund. They are just sending me mails to share an update but in actual they are not serious and delaying the process again and again.
Its very shame that a company like policy bazaar who claims to refund the amount within 15 days is not actually following it as it is 2 months that i requested the refund but don't received yet. I don't trust policy bazaar and never ever take any policy in future from policybazaar.com.

I purchased a commercial car policy of shriram no 10019/31/19/009801 for rs. 16060 in the name of jai shivaji tours & travels on 22nd feb 2019 and despite sending the correct details and also mentioning the same on phone, policy bazaar team issued me a policy with an incorrect model make and cc of the car. When i asked them to change it, they said they will take 2 weeks from their end to connect with the insurer and confirm the same. As i had to submit my insurance to the rto, i decided to cancel the policy and take a new one.

I emailed policy bazaar for cancellation of the policy on 22nd feb. On 23rd feb i applied for cancellation once again on their webite and uploaded the new insurance policy document. Post that they again asked me to mail the new policy and pancard. As the company has closed down a year ago, the pancard was not available. But as the registration of the car had the proprietors name, i provided with his pancard. Policy bazaar team called me twice to tell me to resend the company pancard and said it will be difficult. On 12th march i received a call from[protected] at 1.45 pm where i was told that without company pancard, my refund will not be processed.

I then connected with shriram directly and within 4 hours, they cancelled my policy with the same documents that i had submitted to policy bazaar. Unfortunately as they receive the information yesterday, they have charged me for the premium from 22nd feb - 12th march and have only returned rs. 15168.

Despite giving the right information, cancelling the policy at the right time, giving them right documents, the team has been deceitful. I expect to be returned the remaining amount of refund which was deducted due to policy bazaar team's negligence and an apology from the team for mental harassment and for lying to me.

Policy bazar looks like a fraud company which is neither picking the call or not solving the issue. Just sending you here and there and for resolving your query and taking any of your concern seriously. Policy bazar looks like a fraud company which is neither picking the call or not solving the issue. Just sending you here and there and for resolving your query and taking any of your concern seriously.

While discussing on the new policy to be taken, customer support was very cordially and promised on no documentation and no hassles.
Post getting the payment, the next call i get is submitting 5-6 documents and that too by courier with time limit.

And on asking the refund back for the money also, they need cancelled cheque even if the payment is done by credit card.

Fake promises and fraud company.

I made the mistake of enquiring about a life policy on the policy bazaar website about 2 years ago!!! I call it a mistake because since then till now i am being harassed by phone calls from their agents. I have requested them to stop calling. I have pleaded them to stop calling. I have shouted at them to stop calling. I even went to the level of calling them names so that they stop calling!!! But nothing changes. This is sheer torture. I have blocked so many different numbers but each time they call from a new number. Is there no solution or end to this nightmare???

I'd purchased a policy of bajaj allianz ulip plan in year 2017 but never add my card to auto deduct premium for this however i did purchased this policy this card.
Since 2017 i've pay it's premium through other source but last month feb 2019 the premium of inr 2500/- auto deduct from my card on policy due date 28th february and same amount name of policy bazaar has not been reflected in my policy.
I'd discussed this whole thing customer care also of policy bazar he just ingored me & almost 10-12 request raised on policy bazar app regarding this niether they are call me nor reply this

The salesman or agent or staff of policy Bazar who called me on this number [protected] on[protected] at 17:49 and trying to sell term insurance by humiliating me. While at the very beginning I made it clear that I won't buy, he kept on doing that. Asked his name, was giving wrong name. Jogendar Kumar may be his name was. His arrogance and tone of selling was totally wrong. When I replied I'm mature enough to decide what to buy or not he replied I'm immature etc.

Point is I have bought two policies at policy Bazar and feel good at that. But this kind of attitude not only provoke me to close those insurances and buy at somewhere else but also I won't refer to anyone. Please treat this matter urgently basis or I'll complain again in consumer forum with a written complaint copy at your head office.

I searched for travel policy on policy bazaar for my parents' travel to uk and other european countries. Selected policy with %50kcover including peronal accident cover from iffco tokio,
After paying for the policy, i received incorrect policy. Below fields were inaccurate -
- name was mentioned wrong
- personal accident cover was excluded from the policy (Where i had specifically read in policy wording before buying that the peronal accident was included)
- countries visiting was wrong. The issued policy mentioned "belgium" while i had mentioned multiple countries in my proposal - uk, netherlands, france, switzerland, belgium, germany.

All these wrong information caused me inconvenience a lot.
Also when dicussed with policy bazaar consumer contact person, he said, that's how the policy gets generated by system and i should ignore the countries-visiting field.

Iffco tokio on the other hand told me that the policy i bought was excluding personal accident cover and hence they cannot do anything about it.

Policy bazaar website doesn't even show me which policy i had selected once the payment is made. I cannot even read through the full policy details before paying for the policy or even after paying for the policy. This is very bad website and totally disappointed with them.

I purchased an icici prrulife term policy paying 1800 per month through policy bazaar, however your team has charged me for another 2 policies and 1 from hdfc worth 3601 rupees and another also from icici prulife for an amount of 1800 again. Which means : i paid 3601 + 1800 extra for 2 more policies and, please cancel the other 2 poliices and refund the full amount.

Application number:[protected] cancel the policy.

I have purchased apollo munich policy (Application number b[protected] through policybazaar.com.
And due to their fake prices shown initially which purchasing. I paid total amount and 2 days later they mail me sdue to some reasons you need to pay extra amount.

And i immediately canceled the policy and submitted my cancellation cheque soft copy. Even though i have mailed it some many time to policybazaar and apollo munich they kept on saying that they didn’t received any mail.
So i physically went to apollo munich branch and submitted hard copy. No they said it will be processed with in a week. And it’s been 2 weeks and i have not received proper commitment from both of them.

Still i have not received the refund.
Why don’t policy bazaar team don’t do follow up with the customer to know whether customer received the refund or not.

You people will call 100 times to sale the new policy but is this the service you people offer. You people promised that you will take care regarding refunds and claims if any thing happen. But zero efforts from you guys.

Still i have not received refund. And i faced very bad experience by purchasing policy through policy bazaar. I initially approached to do renewal of old policy but you guys suggested to take apollo munich which is worst in customer service like policy bazaar.

My suggestion to people is that don’t be fooled by this policybazaar.com website.

Harshit sinha sales person sold me policy by telling me fake promised of getting 100% refund if i cancel policy in free look up period but once i paid amount, he ignore my calls and after cancellation in free look up period, he deducted my amount 890 rs from premium amount.
Now i am trying to call him but he continuosly ignoring me and telling me useless excuses of deduction.
Policy bazaar also not helping me out.
Do not trust policy bazaar ever. Such a scam.

Hello,

This is in reference to my booking with policy bazaar i booked on 1st march 2019.
When i came across pb for the 1st time, i thought it to be a very professional company with high spirited customer service policy. Also, had an impression that it will save me from misleading policy agents who gives false commitments and fabricate facts.
Under this impression i searched through options on pb and the agent...

I had paid 30248/- inr for buying health insurance on policy bazaar.com on 11th feb 2019. After 4 working days they came back and asked for an additional premium of 4000/- so, i decided to cancel my policy on 17th feb and communicated the same to them on 17th feb 2019.

Despite multiple emails, they delayed canceling my policy until 23rd feb. The refund for the same is still not issued as i write this letter (5th march).

Request you to kindly ask them to refund my money with 1 month interest (1%)

Ref. No.[protected]
Application no. :[protected]
Booking date : 8th dec, 2018

I made the payment of 20, 490/- to aditya health insurance via imps for health policy on 8th dec, 2018 (Ref id :[protected] and was confirmed by policy bazaar agent (Vinod pathak) that they have received the payment and will issue the policy within 2 days. And after that i neither got any response nor policy from policy bazaar. And then after 2 months the policy got cancelled and refund processed on 28th jan, 2019. I received email from policy bazaar to wait till 23rd feb, 2019 to get amount credited. And its 5th march, 2019 today and i did not receive my refund. No customer care and no team members are responding well.

I am really fed up with the policy bazaar team and now submitting complain here. I hope for positive response.

Policy bazaar customer care is so pathetic they are cheaters and they molest the customer my money is double deducted in a policy due to auto pay i called them for help they are just misquiding i even sent them the proof of my credit card statement that money has been deducted by policy bazaar but no response they are cheating pls help us out someone pls help