Policy Bazaar Complaints & Reviews

Dear team,

I bought a health insurance policy through policy bazaar. While selling the policy, the agent mr aman goyal kept calling me from his personal number and gave me false information. He said that while claiming the policy i can take the benefit of 5+5l. He stated that if the first 5l is utilized for one disease then another 5l can be utilized for some different disease for same person or same disease for different person covered under this policy.
When i escalated the issue, mr pankaj sharma and mr varun batra called me to negotiate. Mr varun batra questioned me whether i have any recording for the same. To my surprise, they dont have any recording of my conversation with their agent. They found one recording of payment.
I want to understand, if the recording of initial calls is not available then how could they find the recording payment call.

Really disgusting. Now they are asking me to pay extra for this benefit which should have been included in the policy.
Policy no[protected]
The policy is from hdfc ergo.

Policy bazaar is a fraud company wherein they are not bothered about customer.

Dear Sir / Mam,

I am Ajay Kumar S/O Sh. Amar Nath from Ahmedabad. I am raised a complaint of changed insurance policy name of Akshay Sankhyan to Ajay Kumar as on previous policy. But no action are taken by anyone and daily they are creating issue when we are calling to customer care no. i.e [protected] and forwarded wrong commitment. I am suffering from last 20~22 days but still no action are taken.

And Mr. Vishal Panchal (BPW15046) relaised me that i am doing a very big mistake to choose policy bazaar for insurance policy. When i am asking him, pls transfer my call to senior then he will not transfer and not giving proper service.

If any one how look seriously in these complaints, Pls look in this matter and resolved it as soon as possible

Thanks & Regards

AKSHAY SANKHYAN
+[protected]

This is in reference to booking id:[protected]

I have purchased one of the investment plans cum life insurance from policy bazaar. The sales person assured me that the plan can be cancelled within 30 days and in this case full refund will be provided.

I cancelled the policy on 17th feb 2019 and on 19th feb'19 confirmation mail received from concerned company that policy has been withdrawn and refund has been initiated and will take 10-12 days to get the amount credited to your account.

Further policy bazaar kept denying about the refund initiation but on 3rd march'19, i received a mail from policy bazaar that refund has been initiated and will be credited to your account within 10-15days.

I spoken to so many customer care team but they provided misleading information even after providing the document mails received from their side.

Finally its been approximately 50 days but i have not received my refund back. They are truly shameless people who are breaching the trust of the people.

Insurance is taken on the foundation of trust that in bad times there will be a help but this kind of act will lead to the breach of trust that these people will never let the money comes in need.

Regards,
Manish kumar

With all you’re due respect, would like to inform you that this mukesh sengar bearing policy no.21050121 issued 10th jan.2019 in hdfc life. I had taken this term plan policy though policybazaar online service. At the purchasing time policy sum assured 50 lakh but after that i was increase that amount to 65lakh till 85years with illustration form submit to policy bazaar help desk, but i have not got any mail or documents regarding illustration.

Please cancel my policy and refund my premium amount of rs.4317 because till date i can't receive my updated policy documents or any updates from your end, so many times i was call your paid policy customer care no. But nobody's support to me.
I have some employee name and employee no. They was ensure me resolve the issues but they have not support properly.

1. Anjali pw12956
2. Komal pw 8256
3. Kajal pw 100266
4. Raj pw09444

I am very unhappy & unsatisfied your services after sales.

Regards
Mukesh

Ref No.[protected]. I had gone for portability of my existing health Insurance policy for which I had provided all the required information including the documents. Infact when my account was credited with the premium paid by my, I informed the officer who was taking care of porting the existing policy well in advance, but I think the officer and the other officers with whom I talked on the same were either not properly trained or were misguiding me by not revelling the truth to me. I would almost missed renewing my existing policy if I would have trusted the officers of policy bazaar.com. I would like to talk to some senior exectives to make them understand the problems that an individual faces if they are not updated with the truth and instead kept in dark for selfish interest (may of the officer alone or collectively by all the officers incharge)

I purchased a health policy of cignattk from policybazaar. I need emi option but mistakly done full payment. After that pay section of policybazaar suggest me "sir you took same policy for same member now with emi option. First one we will cancelled and amount be refunded in 48hrs. Now last saturday i took policy at 1630hrs. But still waiting for refund

Hi!

I have asked porting of policy from my existing apollo munich policy which was going to expire on 24th mar'19. I never asked for fresh policy and loose benefits of porting. The only reason i applied for porting the policy to max bupa and not apply for fresh policy was to maintain continuity and enjoy the benefits. Also i found some of the benefits promised to be missing in your policy documents, for which i paid enhance charges/ premium.

Initially i was talking to mr. Kunwar vikram singh, however on 23rd mar'19 for certain clarification when i called up policy bazar, mr. Sandeep kumar pandey took the call saying vikram is busy and he will help me resolve the clarification. He informed that for porting the policy i need to take policy and make payment before 24th mar'19 or else i will not get the benefits and it will be considered as new policy, you may validate from recorded conversation. He also told me the benefit of 'heartbeat gold' policy of max bupa that it has only 45 days waiting period for slow growing disease, which i found missing in policy issued.

I am feeling cheated by policy bazaar and would like to have the escalation matrix to speak to your management for immediate resolution.

Regards,
Deep
Reference id:[protected]
Proposal number: [protected]
Transaction id: [protected]

I had paid 6858 for future generali car insurance. Till now i didn't get the policy. One member name neeraj bisht (Bpw07664) always send me mail that two working days it will resolve and then again and again. They had fool me 5 months ago. My policy name is govind prasad agrawal. My car is up53 bc 7369 toyota etios liva. Mobile number is [protected]. What can i do? Please take legal action against policy bazar. The person who sold me the policy number is [protected].

Hi team,

I am really disappointed with you service.

With reference to booking id 94923201 & application number: c[protected].

Initially offered price rs 3481/- and i have paid the amount online. Later they called and asking to pay additional amount.

I am not happy and requested for refund multiple times. But when ever i request for call back, i'll get one message stating, we tried to reach you but your are not reachable.
If i call them, no one is responding to the call.

Still i haven't got any response.

Request you to refund the amount asap.

I had issued a car policy from HDFC ERGO
I received a call from your executive regarding to cancel this policy and issue a new policy from new India insurance and i was assured that the amount i had paid twice will be refunded back soon and full amount
But repeatedly I have called and mailed policy bazaar and every time i call I have been assured that it has been done and within 15 days your money will be refunded back
Now after more than 40 days one of your executives told me that money will be deducted from my paid amount which is not my fault

Hope you will help me definitely
I have creta car number : hr26cw 7386
My previous policy was from royal sundaram no : vpb[protected].
Many person called me on the behalf of policy bazar.com.
These number are : [protected]; [protected]; [protected] ; [protected]; [protected].
I have done neft of 17500/ on 15 march 2019
Account :[protected]
Name : policy pay ifsc code: yesb0cmsnoc
From...

Through policy bazar, i have booked a health insurance of cigna ttk of worth around 28k plus which made in last november and unfortunately cause of some circumstances, i have decided to pull out myself with the same insurance and i have requested them to cancel and for refund. Which took almost 3 months to them for processing. Wherever while for making follow-ups with the customer support, no body showed intrest for the same and everytime i was ending up with blah blah excuses.
Where after three months, once i completed my refund and everything, i asked service support to mail to my bank hdfc, so that they stop cutting down my emi which is still going on 28k/month. & still i am troubling for getting followups and support from policy bazar.
To be very blunt, i have never seen this type of bizaar service from any insurance supportive company. I really made my wrong decision to come up with policy bazar and troubled myself. They are just making false promises with public over their service and ruining the indian insurance market.
I really had bad experience with policy bazar and thinking to come up with some legal options.
Its really pathetic dealing with these services.

I have made a car insurance policy attempt on 02-jan-19, from policy bazar website, attempt non policy failed, the amount deducted from my account rs 3378/- not refunded, yet,
I have raised the issue on policy bazar costumer care but, they are not giving any resolution,

Have not got any refund yet, its already been 3 months now,

Reference id: 97925854.
Car : hyundai i10 magna
Reg no. Mp04-cf-1302.
Owner : minhaj arif
Registered mobile: +91 [protected].
Policy applied : national insurance
Policy type: third party cover
Amount: 3378/-
Attempt date :01-01-19, time : 01:40pm.

Payment done : rs 3378/- (Ref : 98035b4)
Amount deducted from bank account,
Status : policy purchase failed,,

Kindly lodge a compliant against policy bazar.com, and resolve the issue asap.

Complainer : minhaj arif.

I got stuck at the proposal form as the registration number on the proposal form is wrongly submitted. It should be ga08 but on the proposal form it is ga02. I called your representative and she told me that nothing can be done and the only thing they can do is to refund me my money back. So i request you to please refund me my money back as soon as possible.

Thanks.

This is the mail i sent to - policy bazar, called but no response.

Poicybazar is behaving like money robbers team - only interesting to take the make policy and after that poor service.

Policy bazar website - in my account - it is showing as value 1 cr and premium 6k +
Tata aia policy website - in my account - it is showing term value 75 l and premium is 6k+

Both are wrong

My term policy value is 1 cr, it is premium return policy for 30 years (Premium monthly 8988 rs), premium paid for two months - initially

6312 rs while applying and then as part of revised counter offer given by tata aia, link shared by policy bazar for inr 11664 inr.
I. E. Paid tow months premium of 17996 rs.

Very sad thing is - policy issued for 75 l, premium mentioned is 6312 only. Please correct it and reissue the policy immediately.

If policy bazar & tata aia is not serious about customers - cancel the policy.

Regards.

Riyaz

(Date:[protected] i have talked before the month in policy bazaar for that investment plan and then i have invested in bajaj life long goal in direct bajaj website, and policy will be issued 3 days, the problem is yesterday[protected] call came up from policy bazaar and he asked with an investment plan and i say i have already direct invested in bajaj life long goal, then he took my application no. Then i clarified my policy. When i saw my mail today[protected] they have misused my application no. And created new bajaj goal assure policy in 66 policy term and monthly 6, 000 rs.

My request pls take that an action on that. Because don't misuse any kind of information.

I had purchased a max bupa health insurance from policy bazzar. After reading the tnc, i decided to cancel within 4 days of the purchase. As per policy bazzar push i had converted my normal credit card transaction into a interest free emi transaction with hdfc.

Now even after 3 months, i am paying my emi to hdfc credit. As per policy bazzar they have refunded my money.

Even after multiple calls and emails, no response.

I have purchased two policies for a 2 wheeler from policybazaar.com, then i requested to cancel my first policy on 23rd jan, but till date i have not received the refund. They are just sending me mails to share an update but in actual they are not serious and delaying the process again and again.
Its very shame that a company like policy bazaar who claims to refund the amount within 15 days is not actually following it as it is 2 months that i requested the refund but don't received yet. I don't trust policy bazaar and never ever take any policy in future from policybazaar.com.

I purchased a commercial car policy of shriram no 10019/31/19/009801 for rs. 16060 in the name of jai shivaji tours & travels on 22nd feb 2019 and despite sending the correct details and also mentioning the same on phone, policy bazaar team issued me a policy with an incorrect model make and cc of the car. When i asked them to change it, they said they will take 2 weeks from their end to connect with the insurer and confirm the same. As i had to submit my insurance to the rto, i decided to cancel the policy and take a new one.

I emailed policy bazaar for cancellation of the policy on 22nd feb. On 23rd feb i applied for cancellation once again on their webite and uploaded the new insurance policy document. Post that they again asked me to mail the new policy and pancard. As the company has closed down a year ago, the pancard was not available. But as the registration of the car had the proprietors name, i provided with his pancard. Policy bazaar team called me twice to tell me to resend the company pancard and said it will be difficult. On 12th march i received a call from[protected] at 1.45 pm where i was told that without company pancard, my refund will not be processed.

I then connected with shriram directly and within 4 hours, they cancelled my policy with the same documents that i had submitted to policy bazaar. Unfortunately as they receive the information yesterday, they have charged me for the premium from 22nd feb - 12th march and have only returned rs. 15168.

Despite giving the right information, cancelling the policy at the right time, giving them right documents, the team has been deceitful. I expect to be returned the remaining amount of refund which was deducted due to policy bazaar team's negligence and an apology from the team for mental harassment and for lying to me.

Policy bazar looks like a fraud company which is neither picking the call or not solving the issue. Just sending you here and there and for resolving your query and taking any of your concern seriously. Policy bazar looks like a fraud company which is neither picking the call or not solving the issue. Just sending you here and there and for resolving your query and taking any of your concern seriously.