Policy Bazaar — refund/incomplete refund of rejected policy

Address:	Gurgaon, Haryana
Website:	www.policybazaar.com

Policy booking id :[protected]
Appliciation no. : pbh[protected]
Booking date :[protected]
Policy : kotak general insurance - health care excel
Policy term : 3 years
Premium : rs. 38611
Name of applicant : gagan khurana

I was contacted by an agent ravi swaroop gupta as a result of my visit on website policybazaar.com on[protected], i clearly stated my medical conditon that i have undergone angioplasty in april, 2016. He suggested kotak mahindra policy and assure me catogorically that it will be accepted despite of angioplasty isssue. He aslo sugested to take 3 years polcy as this will have more chances to acceptance and offered me interest free emi offer. Accordingly i paid rs. 35835.69 from my sbi credit card as against premium of rs. 38611. Kotak mahindra rejected my policy on[protected] and in the mean time sbi card converted my paid amount into emi.

After chasing a lot of times for my refund and false assurances and i was informed on[protected] by my email that my amount of rs. 35853.69 is refunded vide utr no.[protected]zc300001 on[protected]. However, till time, i have not received the payment in my account.

My compaint is that :
1. Since all the payments are made electronically, why my payment has not been credited in 13 days

2. Since the policy is rejected by insurance company and purchased by me on your assurance, why i sould bear interest on emi

Therefore, my complete amount payable to sbi card i. E. Rs. 38611.00 should be released immediately

Gagan khurana