[Resolved] Polinsys Overseas Immigration Consultants — Refund and return personal documents
Thrissur, Kerala, Kerala, India
Iam Jancy Thomas from Thrissur. In 2013 August i have remitted an amount of RS 20000 to the polinsys agency for processing QUEBEC IMMIGRATION.I have been received so many phone calls and follow up mails to pay this advance amount and finally i paid. After paiment they do not have any interest.I have submitted all the documents and including origenal document of my IELTS.After many months they have informed, you need French language certificate. When they have given advertisement there is no need for French. They are not stick with their statement. More over they are not responding to my calls and mails. Many times i requested to refund my money and my all documents, but no response still now.So kindly take action against this kind of fraud agencies. Please try to get back my refund and documents.
Complaint marked as Resolved
[Nov 12, 2015] Polinsys Overseas Career Specialist customer support has been notified about the posted complaint.
Verified SupportPolinsys Overseas Career Specialist Customer Care's response, Nov 11, 2015
WE are sorry to see this message!
Polinsys is owned and operated by Authorized Representatives and is not an Agent, If you have used service from Polinsys, you will have to pay for it and our service is based on the work we do and not based on the the result you obtain. If you have paid only Rs 20, 000 to Polinsys to prepare your file for submission, it is not enough. You can always approach Polinsys and obtain a report on the work done on your file. And preparing for submissions of a file cost much more!
If you have submitted all your documents "ON TIME" we would NEVER evaluate you as a potential candidate for Quebec with FRENCH as a requirement, especially for Quebec evaluations from India.
You claim to be in Trissur, and you claim to have paid money as well as your original documents to Polinsys. Can you please not go into a Polinsys office in Trissur to collect your original documents? We are here to help! If your documents are with us and not with the visa post, we certainly can return them to you!
If you are asking for a "refund" after making us work on your file, I am sorry, that is not how we work. This response is posted by the Polinsys office in Toronto, and we will advice the local office to assist you, We have a very strict 1 business day response to all emails, and if your emails are not responded to, please forward the same email you did not obtain a response to [protected]@polinsys.com and we will look into it right away!
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