Popular Hyundai — Cheating and unethical behavior by hyundai dealer in ernakulam kerala

Address:	NH47 Bye Pass, Vytilla, Cochin, Kerala
Website:	www.popularhyundai.com

My Name is Eldho Alex from Ernakulam in Kerala, I had booked the All New i20 on the First day it was open to bookings. And picked it up on the 21st of November from Popular Hyundai Vytilla in Ernakulam in Kerala
At the Time of Delivery, a few things out of the ordinary caught my eye which I had mentioned to the "Delivery Co-ordinator” to which his reply was “ Just take the car and go home for today and you can bring back the car another day because the mudflaps for the car is not available and you have to come anyways to fit them when they arrive”.

A few weeks later(4th December) I had reached the Service Center to clear those issues and what I experienced was nothing short of a Nightmare.

The Accessories Personnel finally managed to get the mudflaps that were supposed to be fitted at the time of Delivery to which the I had requested to have it painted Gloss Black as the Lower Half of the car is Piano Black Finish to which he replied negatively and I had to take it in hand and get it painted outside. This would be fitted at the time of First Service of the i20. Fine by me
The A/C Concern was communicated to which the solution was to replace the A/C Control Unit Completely.
The Worst part was after that, The car had a small damage to the rear while in the Service Center which I had expected seeing the chaos/mess in the service centre vehicle Receiving Area and Parking Area. This was clearly mentioned by phone to the CRM and he strongly requested not to make an issue and he would get the Rear Diffuser Painted whenever I wished. Screenshot of the Mail Attached for Reference.
The Vehicle being just 2 weeks old, I had hesitated to leave it in the Service Centre . Fearing it would be damaged again if I left it there.

January 21st, 2021,
I had made an appointment for the Car so that I dint want delay in keeping the car in The Service Centre as the First Service was to be done along with the Mudflaps I had got painted and painting of the Rear Diffuser (Damage courtesy of the Service Centre).
I had managed to meet the CRM as he was the one who gave assurance regarding the safety of the car while in the Garage. Unfortunately he resigned and now no one knows what happened regarding this vehicle because I had not made an issue earlier.
The Service Manager was ready to kick me out regarding the painting claim had I not shown him the mail sent by the previous CRM from the company email id. I had also mentioned to the Service Advisor that since painting was being done and he taken care that the painting should be flawless and he may take his time regarding the same. Screenshot of message attached. I quietly left because I wanted to keep a good rapport with the staff as I had to come here again as long as I kept the vehicle.
Man, was I Wrong in a Big Way !!!

Jan 22nd, 2021,
I had received a call around noon that my car was ready and to come and collect it. I had asked regarding a few accessories which was mentioned in the MOBIS India website of Hyundai to which the response was mildly amusing. That is the time he mentioned that the mudflaps I provided cannot be fixed on my car as it is not of this particular Vehicle and my i20 does not have the option of fitting a Mudflap. Appalled by his reply, I made a call to the Hyundai India Customer Care ([protected]) and enquired as to if the claim by Popular Hyundai is true or not. They clearly stated that any accessories shown in the MOBIS website is available and claim by Popular Hyundai is Bogus. These Mudflaps were given to me by the Accessories in Charge (Anson) and now they are not suitable for this vehicle. I was wondering where he tried to cheat me by giving wrong parts. How could I even confirm if they were suitable for my car or not ??

Now there is no other way than to confront the staff and I reached the Service Centre. And everything went downhill from there.
The painting was done only where there was paint loss rather than the entire panel which made it worse as the panel is Gloss Black. I lost it completely and demanded an answer to why this was Done and the Advisor’s Reply was so appalling “Manager told that was enough”. Is this the level of Professionalism from a Hyundai Dealer ??
Next comes the Service Manager and CRM to see what the issue is. Now the manager gave me the Most senseless reply I have ever heard. He clearly mentioned that "only painting a particular portion of a panel will result in a poor finish or no finish at all and since I found out that the painting done was a terrible job, what my next demands were”. I was wondering if he thought I would not notice or wether he was trying to con me. Also wonder if this type of cheating is normal to him
My Demands were :
1.) If the painting finish can never be attained, then the panel be replaced as it was damaged from the Service Centre and it is not a problem that I should be running after.
2.) The correct Mudflaps for my car be ordered and painted Gloss Black and fitted to my car as I have already paid for the wrong mudflaps that were given to me on 4th December, which I had got painted outside and paid for the same.
3.) Take back the Mudflaps that were given to me the very first time that is kept in the boot of my car (Photo attached)

The Manager clearly stated that maximum he will do is refund me Rs 200 for the wrong mudflaps given to me in the first place and regarding the Damage, he will not do anything more and I may do what I can.
Which person in their right mind tells a customer to go and do what he can. I made a formal complaint through phone on the same Hyundai Customer Care Number right there from the Service Centre and they assured me that the issue would be looked into within 48 hours. Till now not even a single call I have received other than feedback call regarding 1st service from Popular Hyundai at Vytilla Cochin
It looks like I have been stabbed in the back for buying an i20, that too worth Rs 13.4 lakh which is a lot of money for a hatch back. I thought that I would get Premium Ownership Experience but what I got was “This is what a Hyundai experience is, keep quiet and don’t forget to bring your car again because we only need your money”. The Best part being that the car is Just 2 months old

Hoping I get Justice for the Trouble and Pain I am going Through.

An Unfortunate Buyer of the All New i20
Eldho Alex