Portea — Portea - Not refunded deposit amount for cpap machine

Website:www.portea.com

I had taken auto CPAP machine on rental for 3 months from Portea for my mother Mrs. Sukla Kar. The machine was returned to Portea on 24th Sep'21. However, till date I have not received the refund amount from Portea after waiting more than a month now. I have been following up with the customer care regularly and they just give me a date everytime I call them, but the amount never gets credited to my bank account. Please help!!...
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Is it refunded now? I am also facing the same issue. It has been 3 months, refund is not deposited.

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