Postal Department — Document not delivered

My Relative despatch a important documents through speed post vide docket no FS[protected]IN on dated 28.03.23 from Kotdwar Uttrakhand to Delhi but We have not received the same till date. We have register a complaint to AP to TMO post office vide complaint No [protected] on dated 31.05.23 but till dated we have not received any response
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not received any response
Finally I have received response from Postal Department that My Document has lost by Postal Department who is responsible for that no body help me

Thanku very much

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