Postal Life Insurance — Delay in payment of first survival benefit regarding

Address:

Anantapur, Andhra Pradesh, 5158

Sir
Iam working as office superintendent in Indian Railways at Guntakal in the office of Senior Divisional operations Manager sc Railway Guntakal.
Sir I am subscribing to PLI (Sumangal) policy the sum assured is 500000 and monthly premium is 3475 and premium recovery is through my salary and my Policy No is AP AEA 328329 R and and my first survival benefit is due on November 2015 and i have claimed and submitted the policy at Guntakal 515801 Head post office. Though three months over my First survival benefit not received. Though every month the premium is deducted from my salary they replied that the premium recovery is not updated again I also submitted the recovery statement from my Pay Officer. After doing all effort they again saying that the issue is with Higher level. And clarification is awaited.
I like to submit that please take necessary action and arrange early payment of my first survival benefit.