Postal Life Insurance — Delay in surrender process

Address:	411040
Website:	consumercomplaints.in

Sir,

My name is Vinit Vijay Sawant and I am a serving soldier of Indian Army, currently serving at Pune. My PLI Policy No is APS[protected] L. Date of commencement of the policy is 13 May 2010. I have surrendered the said policy on 16 Nov 2015 to 949 FPO in Pune. After waiting for 02 months i did not get any response from the PLI office nor any cheque or any letter. After calling to PLI Directorate in Delhi I got to know that the first 04 premiers of my policy have not been received from the PLI. So they told me to fwd them the details of the premiers deducted from May 2010 to Aug 2010 from my PAO. I got those details and fwd the same duly attested from the Officer Commanding on 06 Feb 16 by speed post. Has I have also registered complaint at the PLI Directorate in Delhi. My complaint no is 10476.

I tried calling the PLI helpline in Delhi afterwards to know the status of my case. though I have told them earlier that I am in need of money and that is the reason behind why I am surrendering my policy. But now whenever I call on the helpline, the call is not received or gone unanswered several times on both the landline numbers.

I am seriously in financial problem and feeling helpless because I am not getting my own money. I hope this complaint will help me and solve my problem at the earliest.

Thank you.